We set our own high standards, but we don’t stop at that. We are
committed to external validation of our services, and we hold an
extensive number of demanding accreditations.
In 2004, Manx Telecom was one of the first companies in the Isle
of Man to be accredited to ISO 14001, a standard for environmental
management. The accreditation takes into account every aspect
of a company’s operation and aims to manage, control, and reduce,
the impact of the business on the environment. In 2007, we
confirmed this commitment with a full reassessment of our systems
and achieved accreditation for a further three years.
We hold the prestigious Investors in People
accreditation, which sets out good practice for improving an
organisation's performance through its people.
We were one of the first companies to be
awarded the ISO 9001:2008 Quality Standard, having been awarded
previous versions of this accreditation since 2002. This
rigorous assessment of our Business Management processes has been a
key enabler and driver of continuous Improvement within Manx
We were the world’s first telecoms operator to gain British
Approvals Board of Telecommunications (BABT) approval for the
accuracy of our billing across fixed, mobile, and broadband.
This means that our customers can have confidence that our
billing processes and systems are produced and supported to the
highest standards. Manx Telecom remains the only
telecommunications provider on the Isle of Man to be BABT
approved. It is also the only telecommunications
company in the world to have attained BABT approval for all billing
aspects across every area of its business.
Our Douglas North Data Centre is accredited to
ISO/IEC 27001, the most rigorous security standard anywhere in the
world. Ours is the only data centre in the Isle of Man with
this accreditation, and Manx Telecom is one of only three Island
companies to hold it. ISO/IEC 27001 is the only auditable
international standard that defines the requirements for an
Information Security Management System (ISMS) and one of the most
rigorous standards of its type anywhere in the world. Manx
Telecom’s ISO 27001 certification covers all of our Data Centre
service operations, managed service platforms, IP networks,
business systems provision, fixed and mobile networks, repair
services, access networks, strategic network development, power and
We provide fully outsourced managed Data
Centre platforms to a range of customers which are required to be
audited annually and be compliant with PCI DSS (Payment card
Industry Data Security Standard); the worlds most advanced and most
stringent security standard for online payment processors.
PCI DSS is the “gold standard” for protecting customer account
We work with Neovia, a world leader in on-line
payments for customers in 160 countries. With a Manx Telecom
built platform they have the most successful prepaid card programs
in the market, allowing customers to spend safely at over 24
million MasterCard locations point of sale, ATM’s, and online.
Staff dealing with sensitive data, or involved in the security
or resilience of our systems, are security vetted via the Special
Branch & Intelligence unit of the Isle of Man Police Force. We
help customers to achieve the same standards via our ISO27001 Lead
Audit team, including EC Certified Ethical Hackers, and Security