Manx Telecom Code of Practice
This Code of Practice is a guide which we hope you will find
useful when you need information or if you need assistance with
your Manx Telecom service. It sets out the standards of service we
aim to achieve and the methods of dealing fairly with any issues
you may raise.
The Code is published by Manx Telecom Ltd after discussions with
both the Isle of Man Communications Commission and the Isle of Man
Office of Fair Trading. Its issue is a condition of our operating
licence which came into effect on 1 January 2004. The Code does not
take away any of your legal rights and does not form part of any
The products and services we describe may not always be
available, and we may amend them and the prices we charge from time
to time. Our standard terms and conditions apply to the products
Although this Code relates essentially to the Isle of Man
services provided by Manx Telecom, its principles are accepted for
the UK, international and maritime services provided.
Generally in this Code Manx Telecom Ltd is referred to as “Manx
Telecom,” “We” or “Us” and our customers as “You”.