Our BlackBerry Support and Maintenance services provide flexible
and scalable support options designed to meet your company’s needs,
regardless of the size or complexity of your BlackBerry
deployment.
Installation of new BlackBerry Enterprise Server (including
Express)
This is to provision BES/BESE for companies that currently do
not use the Enterprise service. This service includes
activation for up to 5 BlackBerry devices. Activation of any
additional devices will be charged at £10 per device.
| Description |
Installation Price |
| Installation/Upgrade of BES/BESE for up to 5
devices without a maintenance package |
£975.00 |
| Installation/Upgrade of BES/BESE for up to 5
devices with a maintenance package |
£675.00 |
Maintenance Acceptance Review
Prior to providing maintenance service for an existing setup we
would require to carry out a review consisting of the tasks defined
as a “BlackBerry Health Check”. Please see below for
definition.
| Description |
Price |
| Maintenance Acceptance Review for up to 5 devices –
BlackBerry Health Check |
£360.00 |
BlackBerry Maintenance
Our BlackBerry Maintenance service provides access to highly
experienced technical support experts. The service offers the
ability to customize a support program that will grow with your
business.
You’ll have access to features like Health Checks, Software
Service Packs, Maintenance Releases and more to help with the
stability of your BlackBerry solution.
| Description |
Monthly Rental |
| Maintenance for BES server and up to 5 devices |
£150.00 |
Maintenance for additional BlackBerry devices in blocks of up to
5 devices is a further £25.00 per month.
All prices shown above exclude VAT
Maintenance services include the following:
Coverage & Response
Monday to Friday 08.00 – 18.00 excluding public holidays
with a next business day response.
| Description of
Service |
Quantity per year |
Contents |
| Faults |
Unlimited |
Post install troubleshooting
|
BlackBerry
Health Check (BHC) |
2 |
This covers a check of the existing
BlackBerry infrastructure. This will identify any current or
potential issues with the BlackBerry Enterprise Service.
The follow up report will detail any
issues that require resolution and any outstanding maintenance
releases or service packs that can be applied.
|
| Software Service Packs and/or Maintenance
releases |
2 Service Packs + 2 Maintenance Releases |
Available for any BlackBerry software
components covered under your maintenance subscription.
This will incorporate the installation
of any updates, service packs or fixes that have been identified
following a Maintenance Acceptance Review.
|
| Major
Release Updates |
1 |
Update of major release.
|
| Handset Software Updates |
1 |
New features are often added to the
operating systems of the BlackBerry.
This will incorporate a backup,
upgrade and restore of the user data.
|
Notes
Our service does not include the cost of any
software or licences which must be purchased separately.
Further Information
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