- When you use your Manx Telecom mobile phone or device on the
Isle of Man, you are using the Manx Telecom network; your home
network. If you use your phone or device to make calls, send texts
or use data in other places, you are utilising a different network;
this is called roaming.
- Generally roaming charges are higher than home network charges.
The charges levied by different network operators vary
significantly, however Manx Telecom, wherever possible, quote
roaming prices based on the area, or zone, you’re visiting rather
than individual operator charges. Unlike a call or text, using
mobile data is different, as most people are unaware of the amount
of data they use. We've introduced a text alert service for
data usage. You can find out more about this
by clicking here.
- Remember, when roaming you are charged to receive an incoming
call when outside the UK, Republic of Ireland or Channel Islands.
To avoid these charges, divert your mobile to voicemail so you can
choose when and where to retrieve your voice messages.
- Manx Telecom has roaming agreements in over 170 destinations
around the world enabling customers to make and receive voice calls
and texts when roaming outside of their home network. We also have
mobile data agreements with over 200 operators world-wide ensuring
that you can access the internet and email almost anywhere.
- Mobile phone users do have a responsibility to ensure
that they know what their phone is doing and to be aware of the
charges they are incurring. We are here to help and if the need
arises, you can chat to one of our experts to advise you
further.
Before You Travel
Unless otherwise explicitly stated, roaming charges are
NOT included in any Pay Monthly allowances or
bolt-ons, so make yourself aware of call, text and data charges for
your destination before you travel.
- Check there is a roaming agreement with your destination and
which operators’ networks are available.
- Match which Manx Telecom roaming zone your destination falls
into and check the charges for making a call, receiving a call,
sending a text and data usage.
- Check your mobile phone’s e-mail settings, as a phone or device
automatically checking for e-mail could inadvertently run up a
large bill quickly.
- Be aware of any activity that may use large amounts of data eg,
gaming, viewing video and downloading software updates.
- Make sure automatic updates and applications that synchronise
via the web are switched off. (For details on how to do this please
refer to phone or device manufacturer’s website or refer to the
Data section on our website, contact our Helpdesk on 624 624 or
call into one of our Douglas shops for a quick demonstration.)
During Your Trip
- Be aware of your data usage. We will notify you with
a text alert when you start using data and at regular
intervals. Click here for more information about these
alerts.
- Use Wi-Fi networks where possible. Most major airports and
hotels now have Wi-Fi availability. Make yourself familiar with the
settings on your phone and ensure you are connected via Wi-Fi
before use.