Top 5 Tips for Using Online SMS

There are many ways you can use Online SMS to communicate with your customers. From contacting them about appointments or events, allowing them to contact you for competitions to simply thanking them for their business with you.

These all significantly improve your customer satisfaction as you're keeping them informed and making them feel even more valued when they do business with you.

Here are our top 5 tips for increasing customer satisfaction when using Online SMS.

No. 5

Special Offers

Allow customers to text in a keyword so they can sign up for exclusive offers.

No. 4

Keep customers updated

When a customer places an order with you keep them informed via text. Thank them for their order, let them know when their appointment is or when their goods are expected to be delivered. This simple contact has been proven to increase repeat orders and generate positive word of mouth.

No. 3

Text enable your advertising

Allow people to respond to your adverts by text message. On average around half of respondents will choose to do so if you include a text response on your advertising and often those people wouldn’t have responded so you increase response rates.

No. 2

Not heard from a customer for a while? Text them!

Try to keep a list of customers from your records who haven’t bought for X months and text them out an offer to encourage them back to you. This is one of the fastest ways to gain new sales.

No. 1

Follow up your sales

Customers like nothing more than to be assured they have made the right choice buying from you. Text them after the sale to thank them for their business and offer a number to call if they need any help or anything further. This simple method of contact can significantly increase customer response, generate repeat purchases and hugely increase positive word of mouth amongst peer groups - essentially free advertising!

 

Online SMS is being used to increase sales, productivity and customer satisfaction. Can you afford not to use it?

 

Call Sales on 624 624 to arrange a FREE no obligation trial to see what Online SMS can do for you.