Staff Capability Framework

Focus on Results

Plan ahead to maximise effectiveness, assess your plans and work loads in advance and offer constructive ideas. Check your progress against key timescales.

Build Relationships

Build relationships based on keeping everyone informed. Treat your colleagues and customers with respect, adapting your style dependant on your audience. Listen and check for understanding. Treat others as you’d like to be treated yourself.

Create Trust

Be open and honest, have no different agendas, deliver promises to both internal and external customers and consistently take responsibility for your own actions.

Communicate Clearly

Check key messages are understood, use clear and concise language to explain complex information simply and clearly and use the simplest appropriate communications method.

Drive to Deliver Results

Show pride in delivering high quality work, seek and suggest opportunities to save company costs and generate more revenue. Accept responsibility for your own work and meeting targets.

Working Together

Willingly share knowledge, experiences and ideas. Support team spirit and team working across the company and suggest better ways of working together.

Empathise with Customers

Focus on meeting customer needs, both internal and external, by showing an understanding of the customer’s priorities. Take ownership of a problem, listen carefully and check understanding. Keep your customer informed.

Encourage Development

Accept responsibility for your own development. Openly share your experiences with others. Show an understanding of your own strengths and weaknesses. Respond constructively to change or setbacks.

Be Creative

Show initiative, anticipating requirements without being told. Look at different ways to deal with day to day problems by looking for better and more efficient ways of making things happen.

Skills & Learning Abilities

Demonstrate understanding of your own work area. Continuously develop by actively seeking and be open to learning new knowledge and skills from other departments and divisions.

Match Resources

Identify and use the appropriate resources around you to get the job done. Involve others to assist you in achieving this. Prioritise your work in order to meet targets.

Maximise your Performance

Understand how your role in Manx Telecom influences the company’s performance. Look for potential areas for growth, development and improvement.