Manx Telecom Fixed Line Network
Manx Telecom is responsible for providing and maintaining the
necessary switching equipment and cabling up to the Network
Termination Equipment (NTE). This will normally be placed up to 3
metres inside your premises. Where there is more than one line,
other types of NTE may be used.
The minimum term for our telephone service is normally one year,
unless we state otherwise.
Provision of Fixed Line Telephone Service
Please contact us on 624624.
If you are a new customer you will be asked to sign an
application for a telephone account.
Manx Telecom offers a number of different fixed line tariffs.
The tariffs are available to all customers subject to terms and
conditions and have been tailored according to the amount and type
of call usage.
If you are not sure about the suitability of a particular
tariff, you can get advice by calling 624624.
You will be advised of the maximum charge you will pay for
connection. The actual charge depends on whether an exchange line
already exists at your property and any other work that has to be
completed to provide service.
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Manx Telecom Fixed Number Range
You can identify an Isle of Man fixed telephone number if the
six digits start with 5XXXXX, 6XXXXX, 7XXXXX or 8XXXXX and prefixed
with 01624 if you are calling from off Island to the Isle of
Man.
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Incoming Calls
Charges for calls made to the Manx Telecom Fixed network are
generally the responsibility of the calling party. However, use of
certain services may incur charges for the called customer, for
example when calls are diverted to another number.
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Credit Checks
Call charges are often paid some time after the calls were made.
This can involve considerable credit. It is reasonable to protect
those customers who pay promptly by checking that new customers are
likely to pay on time.
‘New customers’ include those who may have had telephone service
before but the account was not in their name.
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Payment in Advance/Deposits
You may be asked to pay some charges in advance before service
is connected.
Payments in advance will normally be refunded on your first
bill. This bill will include any connection charges.
Alternatively you may be asked to pay a Long Term Deposit which
will be held for a period of time until you have a satisfactory
payment record.
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How long will it take to install?
We aim to provide telephone services for residential and
business customers as soon as possible and normally within two
weeks of your original request (as long as lines to serve your
premises are available). If we need to arrange a survey before
carrying out the work or provide any extra cabling (or both), it
will take us longer to do the work. If this happens, we will of
course tell you how long it is likely to take. We provide various
appointment times each day, although appointments early in the
morning and late in the afternoon are limited. Saturday
appointments are also available, but again are limited.
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Your telephone line
When we install a phone service, we will fit a special socket
(known as a line box or Network Termination Equipment). You can
recognise this by the horizontal line across the middle and only we
can install it. Our network ends at the line box. You can rent or
buy phones and other equipment from us, or you may want to supply
your own.
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Extra sockets
We can install extra sockets if necessary, but we will charge
you for this work. You may add your own approved extension wiring
and sockets by making connections inside the line box. If you have
an old-style socket instead of a line box, you must not try to do
this. Please contact us if you would like this socket updated to a
new-style line box; we will charge for this work.
Any wiring or sockets we have not installed do not form part of
our network and so are not covered under our fault repair service.
This means that if you have a fault with this part of your phone
system and you ask us to repair it we will charge you for the
engineering visit; unless the wiring was installed by us and is
still under warranty.
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Moving home
If you are moving home, please contact us at least fourteen days
before you move, so we can make all the necessary arrangements.
This will ensure that we do not charge you for calls made from your
old address once you have moved. We can send a final bill to your
new address.
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Prices
Details of Manx Telecom’s charges for products and services are
available from: Manx Telecom Ltd, Isle of Man Business Park, Cooil
Road, Braddan, Isle of Man, IM99 1HX. For the more popular services
(for example call charges) leaflets are available, or visit our
website www.manxtelecom.com
Please contact 624624 for any specific pricing queries.
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