Code of Practice
Manx Telecom Mobile Network
Manx Telecom operates mobile services based on the world
standards of “Global System for Mobile Communications” (GSM) and
third generation mobile (3G), along with High Speed Downlink Packet
Access (HSDPA). The service offers secure, high quality calls and
access to a range of digital network services.
Details on all aspects of Manx Telecom’s mobile services can be
found on our website – www.manxtelecom.com
Coverage
As mobile phones use radio waves, call quality may be affected
by the weather, terrain and physical obstructions such as tall
buildings. With an undulating area such as the Island, transmission
is likely to be influenced by entering into valleys, bays and
lowland sheltered areas.
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Roaming
This is the ability to make and receive calls whilst travelling
in countries outside the Isle of Man (including the UK). Service
will be available in a particular country if an agreement has been
made by Manx Telecom with the appropriate telecom operator.
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Mobile Services
Manx Telecom offers a range of products to help you get the best
out of the mobile network. We provide mobile service on:
- a pay monthly basis where you receive a monthly bill charging
you rental in advance and call charges in arrears.
- pay as you go where you credit your pay as you go account and
this is debited when you make a call or any other chargeable event.
You do not receive a bill and there is no rental for this
service.
If you wish to find out more about these services, including
connection to the network, roaming and data services please call us
on 624624.
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Number Portability
Mobile Number Portability (MNP) allows you to keep your mobile
phone number if you decide to change from one mobile service
provider to another one within the Isle of Man.
MNP is available to both pay monthly and pay as you go mobile
customers of all network service providers in the Isle of Man, as
long as your number has not been barred or suspended. There is no
cost to you to port your number.
For more information regarding MNP please refer to our website,
www.manxtelecom.com
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Mobile Contracts
Please see ‘Contracts’ section.
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Mobile Prices
Details of Manx Telecom’s charges for products and services are
available from: Manx Telecom Ltd, Isle of Man Business Park, Cooil
Road, Braddan, Isle of Man, IM99 1HX. For the more popular services
(for example call charges) leaflets are available, or visit our
website www.manxtelecom.com
Please contact us on 624624 for any specific pricing
queries.
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Mobile Billing
Please see ‘Billing Services’ section.
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Number Range
You can identify an Isle of Man Mobile telephone number if the
six digits start with 4XXXXX, 3XXXXX or 2XXXXX and prefixed with
07624 if you are calling from off Island to the Isle of Man.
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Service Difficulties
Problems with mobile service can arise from many factors,
including radio interference, which are unrelated to the service
itself.
For help desk enquiries and to report mobile faults please dial
624624 at any time. We will do our best to correct faults as
quickly as possible.
As the mobile network is designed to provide optimum service in
areas of high usage, faults in areas of low usage can occasionally
cause a noticeable reduction in service availability.
Manx Telecom’s programme of continuous system improvements may
also cause a temporary reduction in service quality in areas where
engineering work is being carried out. Manx Telecom will endeavour
to inform customers of any such planned reductions in service.
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Incoming Calls
Charges for calls made to the Manx Telecom Mobile network are
generally the responsibility of the calling party. However, use of
certain services may incur charges for the called mobile customer,
for example when calls are diverted to another number. In addition,
a Manx Telecom mobile customer when roaming in certain countries
will pay for the roamed portion of incoming calls.
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Security
As a customer of Manx Telecom’s digital mobile service you will
receive a SIM card (Subscriber Identity Mobile card). When this
electronic smart card is inserted in any mobile phone that is not
SIM locked, i.e. tied to a particular network, it identifies you on
the Manx Telecom Mobile network as a customer. Without it the phone
will not work.
Please remember to keep your mobile phone/SIM card in a secure
place. If lost or stolen please ring us on 624624 as soon as
possible.
For Manx Telecom mobile complaints/arbitration please see the
section relating to complaints procedures.
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