Emergency Text Messaging Service
Emergency Text Messaging Service for people with hearing or
speech impairments.
Why have an Emergency Text Messaging Service?
The primary method for contacting the emergency services should
always be by dialling 999 on a fixed line
telephone or mobile phone if no fixed line is available. However,
to assist deaf, hearing impaired and speech impaired people, an
alternative special number is available specifically for contacting
the emergency services using a text message (SMS).
If you need to use this facility please text
166999.
There is always a potential for delay when sending text
messages. If you do not get a response within 2 minutes you should
use an alternative method of contacting the emergency services.
ONLY USE TEXT MESSAGING AS A LAST RESORT
Important Note
The emergency text message will only be sent if you are within
mobile coverage and you are a customer of one of the Island’s
mobile operators. The service will not work with any other mobile
operator’s SIM cards even when roaming on a Manx network.
The success of this service depends on the accuracy and detail
of the information you provide. It is extremely important that you
understand the limitations of the service and follow the
instructions contained within the leaflet, especially in relation
to giving your exact location.
Unfortunately, the receipt of your message CANNOT BE
GUARANTEED and cannot be relied upon as an alternative to
emergency calls via the fixed telephone network.
You can only be certain that your message has been received by
the emergency services if you receive a text message acknowledging
receipt. If you do not receive an acknowledgement, seek alternative
help immediately. If this is not possible try texting again.
Misuse of the Emergency Text Service could render you liable for
prosecution under the Telecommunications Act 1984.
Further Information
The leaflet describing the service and can be downloaded
below.
If you have any queries about Emergency Text please
email the Isle of Man Fire & Rescue Service or visit
their website here.
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