Playing our Part

Manx Telecom has prided itself on playing a part in our local community and looking after our island for the last twenty years…

Looking after our customers

• All our infrastructure, engineers and support services are based on the Isle of Man and we offer free help and support for our customers 24 hours a day, seven days a week for all our fixed, mobile and Internet services.
• Our operators answer 999 emergency calls 24 hours a day, 7 days a week, screening the accidental and hoax calls, to save time and resources in the Emergency Services Joint Control Room. During a typical year, our operators will answer over 30,000 calls, of which less than 13,000 will require an emergency response.
• Our Customer Services team answers calls from customers who are experiencing nuisance calls or texts. We can support and advise customers in these situations, working with the police where necessary. 
• In order that as many people as possible can be connected to friends and family, we offer a Low User tariff, with a very low line rental, for fixed line customers who make very few calls. Mobile customers who want a phone just for emergency use can run a prepay mobile, just by making one short phone call every six months to keep their number active.
• We provide public payphones around the Island, according to the principles and criteria agreed with the Isle of Man Communications Commission, even though many are unprofitable.

Playing our part

“Our community investment activities cover a wide range of organisations and charities, with a special focus on projects related to young people using communications technology and taking part in sporting activities,” Chris Hall, Managing Director.

Our Compliment Scheme allows local charities to benefit from a donation when customers contact us to pay tribute to a member of staff who has given them especially good service.

• A number of key staff have been given time to help local charities and organisations, including: local secondary schools, as advisors/mentors; Isle of Man Business School; Isle of Man College; local primary schools as governors; local commissioners and Isle of Man Hospice.
• We support the Crimestoppers initiative on the island and are represented on its board. We are also promoting Internet usage among older people through support for the Help the Aged drop-in internet centres.