Payphones Difficulties

Where to Report Payphone Damage or Vandalism

We repair damage caused to our public payphones by vandals and / or thieves. We aim to have 98% of payphones working at any time. Please ring 624 624 to report any damage to public payphones.

Even if otherwise out of order, in most cases public payphones will still offer calls to the emergency services.

Difficulty Making a Call

If you are unable to insert money, please tell the operator who, if required, will ask the customer you are calling to pay for the call.

If you lose money the operator will help, either by connecting the call, taking account of the time you have already paid for, crediting the amount you have lost to a phone account if you wish, or by sending a refund.