The Migration Authorisation Code (MAC) process has been designed with the agreement of the Isle of Man Communications Commission and local Service Providers (SP) to ensure that there is sufficient customer consent when migrating a Broadband service and also to ensure that, when migrating, any disruption to service is kept to a minimum.

I wish to move my Broadband service to Manx Telecom

To move your broadband service to Manx Telecom please contact our Sales team on 624 624, email [email protected] or call in to our Strand Street store.

I wish to move my Broadband service from Manx Telecom

For Fibre broadband your number can be found on the Fibre wall socket. If you are unsure of your Fibre number please contact Manx Telecom on 624 624.

On successful submission of the form we will post the MAC to your Manx Telecom billing address for the telephone or fibre number you enter. This letter will be posted out within 2 working days. You should then contact your new ISP and inform them of the MAC, they will then be able to process your request to move your broadband service.