Mobile Data Free Text Alerts
Another first for Manx Telecom! We're proud to be first on the
Island to introduce a free automatic Text Alert service for all our
pay monthly customers when they use mobile data while on our
network.
This new service automatically sends a text message when mobile
data use, while on our network, reaches certain trigger levels
through each calendar month. The Text Alerts are sent to the number
using the mobile data.
To assist in explaining this new service further we have
compiled some questions and answers:
Why have you introduced this service?
Our roaming text alert service has proved very
popular with our customers, so we have decided to extend it to
‘on-net’ mobile data use as well; that’s mobile data use while on
our network here on the Island. Access to email and the Internet
via mobiles is now common place. Mobile data use is measured in
Kilo Bytes and Mega Bytes, not minutes or number of web pages
visited, so we understand that it can be difficult to keep track of
how much mobile data you are using each month. We want our
customers to feel comfortable with using mobile data without the
fear of running up a large bill. Text Alerts help customers know
when they reach key trigger points in every calendar month.
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Do I have to sign-up to the service?
No. All pay monthly customer numbers will automatically get the
Text Alert messages.
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Will I be charged for the Text Alerts?
No. The service is completely free for all our pay monthly
customers.
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When will I get Text Alerts?
You will only get Text Alerts when you are using mobile data and
your usage exceeds certain key trigger points. The Text Alerts will
be sent to the mobile number that is accessing mobile data. You
will not receive Text Alerts when using any other types of
service.
If you have a bolt on or data only service, we will send a text
alert when you have used half your allowance, all your allowance
and at further intervals of 5GB.
If you don't have a bolt on we will send text alerts at 100MB
intervals.
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What will the Text Alerts say?
The Text Alerts are based on the total amount of mobile data
used in Mega Bytes while on our network in a calendar month and are
a guide only. The Text Alerts are not based on the price of each
Mega Byte used. You should be aware of the price charged per Mega
Byte outside of any inclusive allowance or data bolt-on.
The text alerts will say:-
- So far this month you have used XXX Mega Bytes of data whilst
on-Island. Data is now chargeable,c/t Sales 624624 to get a bolt
on. Manx Telecom
- So far this month you have used X Giga Bytes of data whilst
on-Island. This is half your data allowance. Manx Telecom
- So far this month you have used X Giga Bytes of data whilst
on-Island. Data is now chargeable at £XXX per Mega Byte. Manx
Telecom
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What’s a Mega Byte?
When you use mobile data services (Internet, email, etc) you
will be charged for the amount of data that you send and receive
rather than the time spent using the service. As a guide a Mega
Byte (MB) is equivalent to the following:
Please note that these figures are indicative and a guideline
only, as every email and webpage is a different size.
Converter - 1024 bytes in a KiloByte (KB), 1024 KiloBytes in a
Mega Byte (MB), and 1024 Mega Bytes in a Giga Byte (GB).
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Where can I find out more information about mobile data?
Generally, mobile tariffs include some inclusive on-net mobile
data as part of your package, additionally we also offer mobile
data bolt-ons. More information can be found here or
please contact 624624 or
email us with your enquiry.
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How do these Text Alerts affect the alerts I already receive
whilst roaming?
The on-net Text Alerts service runs completely independently to
those alerts you may receive whilst roaming. You should note
that any inclusive mobile data and/or data bolt-on allowance is not
applicable while roaming, excluding specific BlackBerry roaming
bolt-ons. More information on our roaming text alert service
can be found here.
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I have a BlackBerry, how will this affect the Text Alerts?
The Text Alerts are based on the total amount of mobile data
used in Mega Bytes while on our network in a calendar month,
including any BlackBerry data.
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Can I reply to a Text Alert?
Yes, however please be aware that, outside any inclusive
allowance, standard text charges apply. We will endeavour to
respond as quickly as possible.
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Will the Text Alerts match my monthly bill?
The Text Alerts are indicative only. If there is a discrepancy
between our billing records and Text Alerts the former will always
take precedence, no correspondence will be entered in to.
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I use a dongle (USB modem) or other mobile device that isn’t
set up to receive text messages?
You should be aware of mobile data charges before using your
device. When we register high monthly usage by a dongle or similar
device we will endeavour to use alternate contact details within
your Manx Telecom account to notify you, however contact cannot be
guaranteed. If in doubt, you should contact our Customer Accounts
team on 624 624.
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I have a number of mobiles in a single Manx Telecom account,
will these numbers be treated separately?
Yes, the Text Alert service relates to individual mobile numbers
regardless of how many numbers maybe in your Manx Telecom
account.
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What if I don’t receive the Text Alerts?
If, for whatever reason, you do not receive the Text Alert
messages you are still liable for all data charges incurred. If you
believe you should be receiving Text Alerts and you aren’t, please
contact our Service Centre on 624 624 as soon as possible.
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Can I opt out of the service?
Yes. Please contact our Customer Accounts team on 624 624. By
waiving our Text Alert service you will be asked to sign an
understanding that you will be liable for any future mobile data
charges.
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Is the service available for Pay As You Go customers?
No. Pay As You Go customers can check their account balance at
any time by pressing *#143#
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I like the Text Alerts but would like to change certain
parameters?
We are planning on developing the service in the future and any
feedback on the Text Alert service would be gratefully received and
will feed into the development program. Please
email us with your
comments/suggestions.
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