What's included in my line rental?
When you order fixed line phone service from us we will provide
a connection from your home or business to our nearest telephone
exchange. This is what we call the fixed line telephone network and
when you take out service the rental you pay for your telephone
line goes towards maintaining the network.
Provision of fixed line service is very expensive and over the
years we have invested millions of pounds - and continue to do so -
in modernising the network to provide the kind of quality services
our customers have come to expect. But that investment doesn't just
mean the latest headline grabbing technology it also provides the
means to maintain a network that can be relied upon every day of
the year.
Please read on to find out more about what your line rental
provides.
Okay, so what is provided?
That connection or telephone line will enable you to make and
receive phone calls and a host of other services but, in order for
that to happen we will provide and maintain:
- A dedicated pair of wires running from your
premises to the exchange, unlike other utilities where it is a
shared distribution network. Maintaining and upgrading our access
network is one of Manx Telecom’s highest annual capital costs year
on year.
- A piece of dedicated equipment in our
exchange, ready to provide you dial tone and the ability to make
and receive calls worldwide through our resilient on-Island network
and off-Island links.
- A local network operations centre manned 24/7
with highly qualified engineers, monitoring and proactively
repairing faults that arise.
- Inclusive Star Services including, ring back
when free, call return. Click here
for more information about Star Services.
- Local help desk (624 624) to answer your
service enquiries and fault reports 365 days a year.
- Engineering teams ensuring in excess of 90% of
faults are cleared within two working days.
- Reception of all emergency 999 calls.