manx telecom

Pay Monthly Roaming

Mobile Data Roaming Free Text Alerts

We provide a free automatic Text Alert service for all our pay monthly customers when they use mobile data while roaming.

This service automatically sends a text message when mobile data is initially used while roaming and at certain trigger points as data continues to be used through every calendar month. The Text Alerts are sent to the number using the mobile data. This service complements our Text Alert service for mobile data use whilst on our network, details of which can be found here.

To assist in explaining the service further we have compiled some questions and answers:

Why have you introduced this service?

Access to email and the Internet via your mobile is now common place and more and more customers want to use these services while roaming off the Island. We want our customers to feel comfortable with using mobile data without the fear of running up a large bill. With today’s Smart phones and mobile devices we understand that it can be difficult to keep track of how much mobile data you are using when roaming. Roaming Text Alerts help customers know when they have accessed mobile data and ongoing use.

Do I have to sign-up to the service?

No. All pay monthly customer numbers will automatically get the Roaming Text Alert messages.

Will I be charged for the Roaming Text Alerts?

No. The service is completely free for all our pay monthly customers.

When will I get Roaming Text Alerts?

You will only get Roaming Text Alerts when you are roaming and you are using mobile data. The Roaming Text Alerts will be sent to the mobile number that is accessing mobile data. You will also receive Text Alerts when using mobile data on the Isle of Man, more information on this service can be found here.

You will get Roaming Text Alerts in the following instances:

The first time you use mobile data while roaming in any calendar month
When your total monthly mobile data use while roaming reaches:

- 1 Mega Byte (MB)
- 5 Mega Bytes
- 10 Mega Bytes and multiples of 10 Mega Bytes up to 50 Mega Bytes

What will the Roaming Text Alerts say?

When accessing mobile data while roaming for the first time in any calendar month:
Please note you have accessed mobile data while roaming. Data is charged at £1.50 per MegaByte while in the UK/Ireland/CI & £6.50 per MB elsewhere. Manx Telecom

When you have used 1 Mega Byte of mobile data while roaming in any given calendar month:
Please note you have used 1 MB of data while roaming this month. Data is charged at £1.50 per MB while in the UK/Ireland/CI & £6.50/MB elsewhere. Manx Telecom

When you have used 5 Mega Bytes of mobile data while roaming in any given calendar month:
Please note you have used 5 MBs of data while roaming this month. Data is charged at £1.50 per MB while in the UK/Ireland/CI & £6.50/MB elsewhere. Manx Telecom

When you have used 10 Mega Bytes of mobile data (and multiples there of) while roaming in any given calendar month:
Please note you have used xx MBs of data while roaming this month. Data is charged at £1.50 per MB while in the UK/Ireland/CI & £6.50/MB elsewhere. Manx Telecom

Upon reaching 50 Mega Bytes of data while roaming in any given calendar month:
Warning. 50MB of mobile data used. Please reply to this text or call +441624624624 to continue access otherwise data service will be suspended - Manx Telecom

What’s a Mega Byte?

When you use mobile data services (Internet, email, etc) you will be charged for the amount of data that you send and receive rather than the time spent using the service. As a guide a Mega Byte (MB) is equivalent to the following:

500 emails
50 web pages

Please note that these figures are indicative and a guideline only, as every email and webpage is a different size.
Converter - 1024 bytes in a KiloByte (KB), 1024 KiloBytes in a Mega Byte (MB), and 1024 Mega Bytes in a Giga Byte (GB).

Where can I find out more information about data roaming charges?

Mobile Data is charged at £1.50 per MB (inclusive of VAT at 20%) when roaming in the UK, the Republic of Ireland and the Channel Islands. Outside of these areas the charge is £6.50 per MB. A minimum session charge of 10 Kilo Bytes (KB) applies, data is charged per Kilo Byte thereafter. For further information contact 624624 or email us with your enquiry.

I make regular trips off-Island, how will this affect the Roaming Text Alerts?

The Roaming Text Alerts are based on the total amount of mobile data used while roaming in any given calendar month. You may get the same Roaming Text Alert messages twice on one trip if your mobile data use crosses over the start of a new month.

I intend to visit a number of countries and use mobile data, how will this affect the Roaming Text Alerts?

The Roaming Text Alerts are based on the total amount of mobile data used in Mega Bytes while roaming in a calendar month, regardless of where you visit. The Roaming Text Alerts are not based on the price of each Mega Byte used. You should be aware of the price charged per Mega Byte for the countries you intend to visit before you travel.

I have a BlackBerry, how will this affect the Roaming Text Alerts?

The Roaming Text Alerts are based on the total amount of mobile data used in Mega Bytes while roaming in a calendar month, including any BlackBerry data. You will still receive Roaming Text Alerts in the same way, even if you have purchased a BlackBerry roaming bolt-on.

Can I reply to a Roaming Text Alert?

Yes, however please be aware that standard roaming charges apply. We will endeavour to respond as quickly as possible.

Will the Roaming Text Alerts match my monthly bill?

The Roaming Text Alerts are indicative only. For many reasons Roaming Text Alert information may not match your bill for the same period, for example, there may be a delay in receiving billing records from foreign operators. If there is a discrepancy between our billing records and Roaming Text Alerts the former will always take precedence, no correspondence will be entered in to.

I use a dongle (USB modem) or other mobile device that isn’t set up to receive text messages?

You should be aware of mobile data roaming charges before using your device off-Island. When we register high monthly usage by a dongle or similar device we will endeavour to use alternate contact details within your Manx Telecom account to notify you, however contact cannot be guaranteed. If in doubt, you should contact our Customer Accounts team on 624 624 before you travel.

I have a number of mobiles in a single Manx Telecom account, will these numbers be treated separately?

Yes, the Roaming Text Alert service relates to individual mobile numbers regardless of how many numbers maybe in your Manx Telecom account.

What if I don’t receive the Roaming Text Alerts?

If, for whatever reason, you do not receive the Roaming Text Alert messages you are still liable for all roaming data charges incurred. If you believe you should be receiving Roaming Text Alerts and you aren’t, please contact our Service Centre on 624 624 as soon as possible.

Can I opt out of the service?

Yes. Please contact our Customer Accounts team on 624 624. By waiving our Roaming Text Alert service you will be asked to sign an understanding that you will be liable for any future mobile data charges incurred while roaming from your number(s).

What happens if I don’t respond to the Roaming Text Alert at 50 Mega Bytes?

If you don’t respond to this text message your number will be cut-off from further access to mobile data services by us as soon as practically possible. Please note you will still be liable for all data roaming charges up to the point at which the service is suspended. This will not affect your ability to continue to make and receive calls and texts while roaming. It will however affect your ability to use mobile data whilst back on the Island. Upon payment of your next monthly bill, or by prior arrangement through our customer accounts department, the suspension of mobile data will be lifted.

Is the service available for Pay As You Go customers?

No. Pay As You Go customers can check their account balance at any time by pressing *#143#

I like the Roaming Text Alerts but would like to change certain parameters?

Any feedback on the Roaming Text Alert service would be gratefully received and will feed into our development program. Please email us with your comments/suggestions.