Visiting The Isle of Man?

Getting the most from your mobile in the Isle of Man.

If you’re visiting our beautiful Island, this information tells you everything you need to know about using your mobile phone.

Our Network

Manx Telecom is the Island’s main telecommunications operator for landlines, mobiles and Internet services. Our mobile network supports GSM, GPRS, 3G and HSDPA (‘3.5G’) services, which operates over GSM 900 Mhz frequency, so your mobile will need to work on this frequency or be a dual band GSM phone.

Manx Telecom has the best coverage in the Isle of Man. Coverage is generally very good, except in some mountainous or remote areas.

Pay Monthly Mobiles

As long as your mobile operator has a roaming agreement with Manx Telecom, you’ll be able to use your mobile while you’re in the Isle of Man. We have agreements with 300+ international operators. Please check your operator’s website or literature to see if your sim card will work on the Isle of Man.

Pay As You Go Mobiles

If you’re a Pay As You Go customer, we have agreements with many operators worldwide – again, you’ll find details from your mobile operator.

Making and Receiving calls

When you switch on your mobile when arriving in the Isle of Man if it doesn't automatically attach to Manx Telecom, you should select it manually via your handset network settings - the display will usually read ‘Manx Telecom Mobile,’ ‘Pronto GSM’ or ‘Manx,’ although some handsets may display ‘234-58’ or ‘UK-58’. To contact you, friends and family at home just need to dial your mobile number as normal. Check your display to see who is calling – you may have the option of diverting calls to your voicemail.

When calling a landline or mobile outside the Island you’ll need to use the full international code. The same goes if you want to call the mobile of someone who has travelled with you – your call will be charged at the international rate. If you’re roaming from the UK, you’ll only need to use the national code to call home.

Directory Enquiries

118695 is our local Directory Enquiry service for local numbers and information. This service is chargeable for all roaming customers using Manx Telecom’s network, but bear in mind that access to it may depend on your home operator. For emergency services please dial 999.

Using Data

Check with your operator if GPRS or 3G is available whilst roaming. Remember that data usage whilst roaming can be expensive. Please check with your operator for these charges before using a data connection.

Manx Telecom’s PAYG sim cards offer data at 3G speeds.  Please click here for more information and costs of our PAYG service.

Troubleshooting

  1. If you place one of our sim cards into your handset and receive one of the following errors, your handset has been locked by your network:
    Enter unlocking code
    Enter special code
    Network Lock
  2. If you're unable to pick up a signal, it may be because there is no roaming agreement in place between Manx Telecom and your home network.
  3. “I have a signal but I cannot connect”. If you have a Pay As You Go sim card, do you have enough credit to make a call?

 

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