ADSL Filter Troubleshooting

INTRODUCTION:  ADSL filters are needed on ADSL lines because once your line is activated with Manx Telecom Broadband it carries 2 signals, an analogue (phone) signal and a digital (broadband) signal, both carried at different frequencies. In order to receive both signals clearly you must connect all of your telephony devices, into a Broadband filter. It is this feature of Broadband which allows you to use the Internet whilst on the phone or receiving faxes.

 

Manx Telecoms Ultima broadband has a dedicated socket. This means that you will not need to have filters if you have the Ultima service.

Every telephony device (telephones, faxes, Sky boxes, alarm diallers etc.) must pass through one ADSL filter.   No device should pass through more than one ADSL Filter.

SUPPORT:  If there is a problem with filtering you may face the following issues:

• No connection possible on broadband service: common symptoms include a flashing ADSL light on your router
• Intermittent Dropping Internet connection or slow speeds
• Fuzzy or bad telephone connection when the modem is plugged in

 

If you continue to experience problems with your Broadband connection, please check to see if a telephone socket in your premises is fitted with a NTE 2000 (Pictured below). This is a special socket which contains the filter and means that all of the other sockets in the property DO NOT require the usual filters to be plugged in.  If you have an NTE 2000 and the ADSL filters plugged in as well, you are “double filtering” and losing your broadband signal.  Simply remove the filters and plug your modem or router straight into the socket on the NTE 2000.

If you have any further issues please contact our Service Centre at any time on 624 624.

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