Setting Up Your Router

Most routers follow the same basic configuration process. Once all your cables are correctly plugged, you power on your router and connect to it via your Internet Browser.

Once you are logged in to your router you can enter your Broadband Username and Password, configure your Wireless Security settings and the Router access password.

Compatability

You should ensure that your new router is compatible to enable you to take full advantage of the higher speeds that are available with broadband services.

ADSL2+ provides speeds of up to 16Mbps downstream and up to 832Kbps upstream. Ultima provides speeds of up to 40Mbps downstream and 2Mbps upstream.

A basic router configuration should look like this:

 

Ultima broadband has a dedicated socket which will be fitted by Manx Telecom engineers when installing the service.The above diagram above shows the correct method of installation for a telephone socket that is used by both a telephone and the router (For ADSL) you need a filter for every appliance in use.

Configuration Issues

It is important that you follow the instructions supplied with your modem/router carefully. If you experience problems with the installation process and getting connected for the first time, then you should contact the modem manufacturer in the first instance.

We have also created configuration guides to assist in setting up your router if the manufacturers installation is unsuccessful. Please see the document download section below. These docuements should not be used in place of your manufacturers instructions, but as an indicative guide if you are having problems.

Further Information

As a router is designed to always be connected to the Internet it is helpful to note, particularly when troubleshooting problems, that there are two 'stages' of connection:

• Your computer to your router.
• Your router to the Internet.

If you have a problem viewing websites or retreiving your email you should check that your router is connected to the Internet. Most routers will re-connect automatically but a common cause of Internet problems is that the router has lost its connection. This can be the case even if you see a message on your computer saying "Connected to Wireless Connection at 54Mbps" - for example.

Your computer can connect to the router even if the router is not connected to the Internet. This can cause confusion for some users who think that this message means they are connected to the Internet.

To check if your router is connected you should consult your router documentation and follow the specific instructions for your router.

For information: you should be able to log in to your router by opening an Internet Browser and entering one of the addresses below, consult your router documentation for specific information.

http://192.168.0.1/  - Netgear models

http://192.168.1.1/ - BT Voyager models

You may be asked for a username and password to log on to your router. By default these should be:

Username: admin
Password: password

Manx Telecom does not keep a record of these details so you should contact your router manufacturer for assistance if you cannot log in to your router.

Broadband Made Easy

If you require further assistance please see the Getting Started page for details about our Broadband Made Easy service.

Further Information

Note: These documents are only to be used as an indicative guide. You should always follow your manufacturer's instructions. If you do not have these you should contact your router manufacturer for additional copies.