Mobile Number Portability

How to identify a Manx Telecom Mobile

We will be changing the ring tone that our customers experience when calling Manx Telecom mobiles. This unique ring tone clearly differentiates calls to Manx Telecom mobiles from calls to local landlines and other mobile operators. With the introduction of Mobile Number Portability on the 29th June 2009, it will no longer be possible to assume from the first digit of a six digit local mobile number whether this number is terminated on our network or Sure Isle of Man. We are introducing the new ring tone so that our customers will be aware that the calls they make to local mobile numbers may be charged differently. For example, some Manx Telecom tariffs offer inclusive unlimited minutes to other Manx Telecom mobiles; whenever customers hear the new tone they will know the call is to another Manx Telecom mobile customer and therefore free.

The new ring tone

Our customers will hear a new unique ring tone when they call other Manx Telecom mobile customers. The ring tone is different to the one currently used through the insertion of two 'beeps' every second cycle of the tone. You can listen to the existing tone and the new ring tone by clicking the links below:

Example Ring Tones

This change enables all Manx Telecom customers to know when they are calling another Manx Telecom customer, even if they are calling a previously recognizable Sure Isle of Man mobile number which may have been ported into the Manx Telecom network.

When will the new ring tone be introduced?

The new ring tone was introduced on the 29th June 2009.

Will I always hear the new ring tone when calling a Manx Telecom mobile?

There are two instances when you will not hear the new ring tone when calling a Manx Telecom mobile:

If the called mobile number is roaming then the ring tone you will hear will come from the country which the person is visiting.
If the called mobile number has been diverted to another number, other than a Manx Telecom mobile, including Voicemail

What about text messages?

Text messages are unaffected. There is no technical way of notifying a customer whether the text message they are sending is to another Manx Telecom mobile or that of another service provider.