Billing & Payment

Billing Services

Fixed Line Service Customer Accounts

Bills for fixed line telephone service are generally issued on a monthly basis except where the particular tariff dictates otherwise. The main elements of your bill are:

  • The cost of calls made from your phone.
  • Charges for calls via an operator.
  • Advance rental for your phone line and any equipment or services you may rent from us.
  • One-off charges i.e. fee for connection or installation
  • Discounts applicable to the tariff
  • VAT at the current rate

Mobile Customer Accounts

Pay Monthly Mobile service bills are issued monthly. The main elements of your bill are:

  • Direct dialled and roaming call charges.
  • GPRS / 3G data charges
  • Text and / or picture messaging charges
  • Advance rental for your mobile service and any equipment or services you may rent from us.
  • Discounts applicable to the tariff
  • VAT at the current rate

Account Convergence

It is possible to converge separate fixed line accounts and / or pay monthly mobile accounts onto one converged phone account.

You will need to complete Account Convergence forms; these are available for download on this page or you can request the forms by contacting us on 624624.

Ebill

You may choose to receive your phone bill electronically. We will send your bill as an encrypted file by email to your nominated email address. To access your bill you will need to download a decoder from our website; the email you receive with your ebill also includes a link to the decoder.

To receive an ebill you will need to register your fixed line phone account, pay monthly mobile account or converged account beforehand with our My Account service. You will need to login to My Account, select "Management & E-Billing" link and follow the steps to change to ebill.

Ebill Discount

When your fixed line is ebilled we will give you a 50p discount off the line rental for each fixed line on that account.

Bill Queries

If there is something on your bill which you do not understand please call us on 624624.

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