Using My Account
My Account allows you to manage your telephone service
online. For more information on what it can do please use the
links below.
My Account Homepage
The My Account homepage displays the account you have registered
online. It displays the account name, account number, line type
and, in the right hand column the balance outstanding against the
registered account; click on any of these to view further options.
The options that are available include: Account Information, Call
Analyst, View Bills, Pay Account, Recent Payments and View &
Report Faults.
At the top of the page you will find links to "Management &
E-Billing," "Your Profile" and "Logout."
You can also access your Net2Txt messaging account from this
page. Net2Txt allows you to send SMS messages from your computer to
a mobile phone. Click where it says "Your Free Net2Txt SMS Account"
to open the messaging service.
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Using My Account
How do I view details of an account?
From the My Account homepage simply click the telephone icon,
the account name, account number or the figure displayed in the
balance column to open the options for that account.
Available Options
Call Analyst
Allows you to view full itemisation of all the calls you have
made. If you have more than one phone on the account choose the
number to view from the drop down list. You can sort the results
by:
- Call Date
- Called Number
- Call Duration
- Call Charge
You can further refine your search by displaying the results in
either ascending or descending order.
Your results are displayed in a table format. At the bottom of
the page you can download the information in a comma separated file
(CSV) which will allow you to manage the data in a spreadsheet
application such as Microsoft Excel.
View Bills
Use this option to see an online image of a bill. Please note,
this is not the same as Manx Telecom's EBill where your bill is
sent electronically.
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Using My Account to pay your bill
Pay Account
If you don't pay your phone bill by Direct Debit or wish to make
an additional payment towards your account selecting this option
will allow you to pay using your credit or debit card. Complete the
online payment form and click the 'Make Account Payment' button.
You can check the status of your payment and any previous payments
you have made by clicking the 'Recent Payments' link.
Recent Payments
This option allows you to see your recent credit or debit card
payments history. Recent Payments shows the date the account was
paid and the status of the payment, e.g. if it was successful or
failed. Please note at present this option only shows payments made
online or through our 24 hour payment line, 0808 1624 624. If you
pay by cheque or by Direct Debit you will not see a history of
these payments.
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View & Report Faults
You can use My Account to report faults with your telephone
service. On selection of this option it will open at the 'Show
Current Faults' status page; any open faults will be displayed
here. Select 'Show Fault History' to view any faults reported
within the last 6 months.
Reporting a Fault
If you want to report a fault click the 'Report a Fault' option.
Complete the online form and press the 'Send Fault Report' button.
Your fault report will be logged by the Service Centre and
allocated to the appropriate department. Should you need to report
a fault by calling Manx Telecom it will also be visible in 'Show
Current Faults.'
Once your fault has been cleared it is moved to 'Show Fault
History.' You will be able to see the Case Number allocated to your
fault; the time and date it was recorded; the circuit number and a
brief summary of the problem reported. You will also see the date
and time the fault was cleared.
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Net2TXT
Allows the sending of text messages from your computer to
mobiles on any network that Manx Telecom has a text messaging
arrangement.
The Address Book
Before you send a text message you need to add your recipients
to your address book. To do this, click 'Address Book' followed by
'Add an Address.' Complete the form as indicated but remember, you
must enter the mobile number in the full international format. For
example to send a text message to a Manx Telecom mobile that had
the number 123456 you would need to enter the number as
447624123456. If you do not enter the number in this format your
message will not be sent. When you have completed the entry press
the 'Save' button. You can edit or delete your contact in the
Address Book at a later date.
Sending a text
To send a text click the 'Send Message' option and type your
message in the editing area. The message must not exceed 140
characters including all spaces and punctuation. When you have
composed your message select the recipients from the Address List
that is displayed below the editing area. Once you have selected
your recipients click the 'Send net2txt Message' button. Your
message will be sent.
The Messages and replying to them
When you send a message it will not show that it has come from
your mobile or fixed line telephone number. Therefore, if you would
like to receive a reply you will need to include your mobile number
in the body of your message. You will receive 30 free messages each
month. If you send the same message to several contacts in your
Address Book all of those messages will be deducted from your
monthly allocation.
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Management & E-Billing
This area of My Account allows you to sign up for E-Billing. If
you choose E-Billing you will not receive your telephone bill by
post, instead your phone bill will be sent as an encrypted file
attached to an email.
The encrypted file requires a decoder to be installed on your
computer. A decoder is available for Windows 2000, XP and Vista
also Apple Mac. An E-Bill is designed to be viewed on Microsoft
Internet Explorer 7 browser and you must have Adobe Reader version
9 or above installed. Other types of browsers and pdf viewers may
have difficulty displaying the bill.
Choosing E-Bill
Click either "eBilling" or "Change eBilling" links. The next
screen displays a drop down box under the heading eBilling. If your
account is not currently ebilled it will display "Do not Ebill."
Click the down facing arrow to view the email addresses listed in
your My Account profile, select the email address where you would
like your ebill delivered and click the "Submit eBilling Changes"
link.
The eBilling Confirmation page will show the name of the account
to be ebilled. Tick the box "I agree to the Terms & Conditions"
and press the "Confirm Selections" button.
You have now registered your account for ebilling. If you wish
to unsubscribe from eBilling follow the same procedure choosing "Do
not Ebill."
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Your Profile
Your User Profile and Your Registered email Addresses
The user profile confirms the name of the person registered for
My Account. For security purposes your password is not
displayed.
Below you will see a list of the email addresses set up in your
My Account profile and how they are used with this application.
How do I add an email address?
To add an email address to your My Account profile type the
address in the Email Address column and enter the title e.g. your
name, in the Display Name column. If you do not want to receive
marketing information from us clear the tick in the Marketing Opt
In area by clicking the box, click the 'add' link and finally click
the "Confirm Changes" link to save your new email address. You will
see a confirmation message on the page.
How do I delete an email address?
If you want to remove an email address find it in the list and
click the 'Remove' and the "Confirm Changes" links. You will see a
comfirmation message on the page.
Please note, you cannot remove an email address that has been
selected to receive an ebill or the email address that has been set
as the My Account default address. If you need to remove an address
that is in use or is set as the My Account default address you may
have to add another address first.
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