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Terms & Conditions for Eshop
The following terms and conditions apply to any purchases of
Equipment made from the Manx Telecom Eshop We suggest you print a
copy to keep for your records.
These conditions set out the agreement between “you” (the
Customer) and "us/our" (Manx Telecom Ltd) for purchases made from
this website and should be read in conjunction with our Equipment
Description. For the avoidance of doubt the order of precedence
shall be these terms, followed by our Equipment Description and any
other Service Description, followed by our Standard Terms and
Conditions which will apply to any Services used in conjunction
with your purchase and these are available to view on our website
at www.manxtelecom.com. To purchase from this site you may need to
use a credit or debit card and if you have selected a pay monthly
mobile or SIM card you will need to set up regular payments from a
bank account depending upon the item being purchased. You will also
need an email address as we will use this as the main way to keep
in contact with you.
Please note in particular that:
- No orders shall be accepted if received from outside the Isle
- Orders shall only be accepted from persons who are 18 or
Information on this website
Whilst we try to ensure that all descriptions, details,
including prices, displayed on this website are correct and up to
date, we cannot guarantee that they are. Details may be updated
from time to time and are subject to change. You must ensure that
prior to placing an order you have checked all relevant details
about the products and/or services you have selected. We
cannot confirm the price of a product until your order has been
fully processed. All products and services advertised are
subject to availability.
The information displayed on this website, including prices,
does not constitute an offer to contract or enter into an
agreement. When you place an order via this website for products
and/or services your order shall constitute an offer for the goods
and/or services selected, which will be subject to our
We shall not be obliged to accept your order. If we do, your
order will be accepted, by us despatching the product to you. Where
products are sent separately, our acceptance will relate only to
those products actually despatched. Confirmation of orders will be
sent to the email address supplied by you when the order was
Despite our best efforts, occasionally products in our online
shop may be incorrectly priced. We do, however, verify prices as
part of our despatch procedures. If we discover a pricing error, or
there is a change in price before despatch, we will contact you to
reconfirm your order at the correct price. If we are unable to
contact you within a reasonable time, we may cancel your order and
notify you of such cancellation.
Your Right To Change Your Mind - For all
Purchasers made by Consumers over the Internet or Telephone
IMPORTANT – this paragraph deals with your
right as a Consumer to change your mind
If you are a new or existing customer who has purchased services
and/or equipment from us for personal (but not business
use) by Internet or by telephone, then you may cancel such
purchase up to 14 days after receiving service (the “Initial
Period“) as long as you return the equipment that you purchased
undamaged, with proof of purchase, in the original packaging,
complete with all original parts to us within the Initial Period.
You will be refunded the price of your equipment and all charges
associated with the services that you originally purchased other
than for the calls you have made. However, you must pay for all
charges that may take longer to be billed such as roaming.
If you bought the equipment directly from us we will bear the
cost of returning it as long as you follow our returns procedure
(call MT Customer Services for more details), otherwise you will
bear the cost.
This Initial Period does not apply to customers who purchased
their equipment and/or services directly from us and then have
upgraded over the Internet or by telephone.
Please note that as a consumer of goods and services you are
entitled to certain statutory rights, for example, the right to
return defective goods to us, if bought from us, and for us to
supply our services using reasonable care and skill. The provisions
of this paragraph related to ‘your right to change your mind’, do
not affect your statutory rights.
Please note that the “right to change your mind“ contained in
these paragraphs does not apply to a customer who intends to use
the services and/or equipment for business purposes.
Any contracts formed between you and us via this website will be
deemed to have been made in the Isle of Man and shall be governed
and construed in accordance with the Laws of the Isle of Man. Any
disputes or proceedings shall be subject to the exclusive
jurisdiction of the Manx Courts.
Delivery & Charges
We can only deliver to a valid Isle of Man address.
Delivery timescales cannot be guaranteed. Subject to
availability we will endeavour to process your order within 3
Delivery charges are as specified in your order.
Unless otherwise stated, all equipment purchased from this
website is covered by a 12 month manufacturer's warranty from the
date that it is delivered to you. In the unlikely event that you
experience a fault or defect with your equipment in the first 12
months following purchase please contact Manx Telecom Ltd Telephone
624624. This does not affect your statutory rights.
Unless otherwise stated, all prices are inclusive of VAT (where
applicable) and are correct at the time of entering the information
onto the system. The total cost of your order is the price of the
products and/or services ordered plus any applicable delivery
One-off payment can be made by any of the following methods:
Maestro, Mastercard, Visa, Visa Debit. Monthly line rental charges
are paid by direct debit.
Payment will be taken from you when the order is placed.
You confirm that the credit or debit card that is being used is
yours. All credit/debit cardholders are subject to validation
checks and authorisation by the card issuer. If the issuer of your
payment card refuses to or does not, for any reason, authorise
payment to us, we will not be liable for any delay or
||19th July 2010