Our Call Response Service, offering 24/7/365 telephone answering and call handling, is perfect for businesses which have a requirement for their customers to contact them out of hours but don't necessarily have the resource to provide this themselves.

Our Operators will answer your calls in your company name, manage and allocate your calls, transferring them through to the right person in your organisation as required.

There are two levels of service available, Standard and Premium, but we can work with you to tailor the packages depending on your particular requirements.

Standard Call Response

  • Calls answered 24/7/365 by Manx Telecom On-Island Call Centre, with personalised greeting
  • Call details passed to one call-out number, with one fall back number in the event of no reply to the first choice number
  • No priority - calls queued with normal MT Operator traffic

Standard Pricing

Standard ServiceConnectionMonthly Rental
Up to 20 calls pcm £500.00 £140.00
Between 20 and 75 calls pcm £500.00 £230.00
Between 75 and 250 calls pcm £500.00 £500.00
More than 250 calls pcm POA POA

Premium Call Response

  • Calls answered 24/7/365 by Manx Telecom On-Island Call Centre, with personalised greeting
  • Priority queuing - calls take priority over normal Manx Telecom operator traffic with the exception of 999 calls and Manx Telecom fault calls
  • Details passed to one call-out number with mutually agreed escalation path of up to four alternative numbers in the event of an issue.
  • Management statistics supplied on a monthly basis, showing number of calls, Time-To-Answer and abandoned calls
  • SLA offered:
Average time to answer call 30 Seconds
% total calls answered 95%
% total calls answered within 30 seconds 75%

Premium Pricing

Premium ServiceConnectionMonthly Rental
Up to 20 calls pcm £500.00 £190.00
Between 20 and 75 calls pcm £500.00 £280.00
Between 75 and 250 calls pcm £500.00 £570.00
More than 250 calls pcm POA POA

All costs exclude VAT.

For further information please contact our business sales team on 624 624 or by email on .

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