The default Standard Care Level, that is included in the monthly rental, is dependent on the chosen product. Higher Service Care Levels are available at an additional monthly charge, please see the table below for more details.

Our existing PBX maintenance services will be aligned with the appropriate Service Care Level, ensuring you have the same cover for your PBX equipment and associated connectivity.

We aim to provide a continuous, high-quality service and will make every reasonable effort to meet contracted Service Care Levels. Where we fail to meet a contracted Service Care Level you are entitled to claim for a Service Credit.

ProductSCL1SCL2SCL3SCL4
Choice (PSTN) £18.00 £3.00 £1.33 Standard
Standard Choice (PSTN) £18.00 £3.00 £1.33 Standard
Standard Choice (ISDN2 per channel) £9.00 £1.50 £0.665 Standard
Standard Choice (ISDN30 per channel) £0.60 Standard Not available Not available
Island Choice (PSTN) £18.00 £3.00 Standard Not available
Island Choice (ISDN2 per channel) £9.00 £1.50 Standard Not available
Global Choice (PSTN) £18.00 £3.00 Standard Not available
Global Choice (ISDN2 per channel) £9.00 £1.50 Standard Not available
Global Choice (ISDN30 per channel) £0.60 Standard Not available Not available
Analogue Private Circuit £18.00 £3.00 £1.33 Standard
Broadband (ADSL/ADSL2+) Wires-Only Not available £2.75 Not available Standard
Broadband (ADSL/ADSL2+) Managed Not available Standard Not available Not available
Ultima (VDSL) Wires-Only Not available £2.75 Not available Standard
Ultima (VDSL) Managed  Not available Standard Not available Not available
SDSL  Not available Standard Not available Not available
Ethernet  £18.00 Standard Not available Not available
MPLS  £18.00 Standard Not available Not available
Kiloline/Megaline  £18.00 Standard Not available Not available

All prices shown are per month and exclude VAT.

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