Up to 40Mbps downstream and up to 2Mbps upstream - Ultima Broadband includes connection and router and is available as an unlimited service plus 2 capped options.
Ultima Broadband Costs
|Package||Monthly Rental||Cap Release|
|Ultima Broadband Unlimited||£25.83||n/a|
|Ultima Broadband Capped 150GB||£24.17||£7.92|
|Ultima Broadband Capped 40GB||£23.33||£10.83|
New Connections & Renewals
First 2 months rental at half price for new and renewing customers on Ultima Broadband.
A multi-service discount of £3.33 per month off the broadband rental applies when you have your Manx Telecom Pay Monthly Mobile, broadband and fixed line on the same account.
Cap Release charge applies if you reach your monthly data allowance and require unrestricted access for the remainder of the month.
Ultima is available from all our telephone exchanges and every Fibre to the Cabinet point around the Island. A Manx Telecom line is required and must be 2.5KM or less in length to be able to receive Ultima Broadband.
To check you are within range and to see what your typical speed would be please click here.
Installation & Equipment
Installation is included. Service requires a Manx Telecom engineer to fit a new telephone socket ready for Ultima. Ultima is supplied with a pre-configured router.
Service Care Levels
Ultima Broadband comes with Service Care Level 4 which can be upgraded to Service Care Level 2. Level 2 provides a priority fault resolution service.
Service Care Levels at a glance
|Service Care Level 2||Service Care Level 4|
|Faults cleared by 5pm on the next working day following report||Faults cleared by midnight 5 working days after the day reported|
|Operates between 8am and 6pm Monday to Saturday including IOM Public Holidays||Operates between 9am and 5pm Monday to Friday excluding IOM Public Holidays|
|Chargeable out of hours engineering attendance available upon request||Out of hours engineering attendance not available|
Service Care Level 2 costs £2.75 extra per month on your Ultima Broadband rental. Fixed line rental also needs to be upgraded to the same service care option. More details about the different Service Care Levels are available here.
|Ultima Broadband Features|
|Download speeds up to 40Mbps|
|Upload speeds up to 2Mbps|
|No time limits on surfing|
|Unlimited @manx.net Email Addresses|
|Free Anti-Spam and Anti-Virus Email Filtering|
|Dynamic IP Addressing|
|Extensive Online Support|
|Manx Telecom Engineer Installation|
Reconnection charge of £39.00 applies if moving to a new address and Ultima Broadband socket exists at property
Prices exclude VAT
Installation and router included
24 months minimum term
Ultima Broadband is available to customers on Choice, Standard Choice, Island Choice and Global Choice tariffs only.
The actual speeds achieved are dependent on many factors including the telephone line distance and cannot be guaranteed.
Ebilling is mandatory for new connections
Manx Telecom line required