Manx Telecom is replacing the broadband network...
Manx Telecom is replacing the existing core broadband network. A phased programme of work starts on 21st September 2021 and runs throughout the autumn.
The new and improved broadband network is based on technology for the future and is part of Manx Telecom’s continuous programme of investment in telecoms infrastructure in the Isle of Man.
Information for customers...
The work alters the connection between your broadband router and the Manx Telecom broadband network.
Each customer will be moved overnight from the current network to the new one and will experience temporary loss of service for up to four hours between midnight and 8am.
To reduce the impact on customers we have phased this migration over a number of weeks.
Throughout the network replacement programme, on this page customers can find out:
How and when the move to the new network will happen. Details will be announced a week before each migration phase is due to start.
What to do if the change causes an issue with your router.
Advance information will also be available on our social media channels, in our Strand Street store, on local radio and in the press.
|From 00:01 on:||Until 08:00 on:||Locations include|
|Tuesday 19th October 2021||Tuesday 19th October 2021||
Please note: Not all customers in these areas will necessarily move to the new network on these dates. Please watch this space for updated, advance information at the end of each week.
How migration to the new network will happen...
Broadband customers will be migrated to the new network area by area across the Island, week by week.
- Work will take place overnight. The programme starts at 00:01 on Tuesday 21st September. Thereafter it will usually take place on Mondays and Wednesdays. See above for the advance schedule by areas and dates. This will be updated at the end of each week as the programme progresses.
- Each customer who is moved from the current network to the new one and will experience temporary loss of service for up to four hours between midnight and 8am.
- For advance information a week before each migration phase starts, please check for announcements on this webpage, on our social media channels, at our Strand Street store, on local radio and in the press.
What if I have no broadband connection after being migrated?
You may need to reboot your router after migration. If this is the case, please follow these simple steps:
- Unplug your router
- Please wait 10 minutes
- Plug in your router
Should you continue to experience further router issues, please contact our customer services team on 624624, visit our Strand Street shop or reach us via our social media channels.