The new and improved broadband network is based on technology for the future and is part of Manx Telecom’s continuous programme of investment in telecoms infrastructure in the Isle of Man.

Information for customers...

The work alters the connection between your broadband router and the Manx Telecom broadband network.

Each customer will be moved overnight from the current network to the new one and will experience temporary loss of service for up to four hours between midnight and 8am.

To reduce the impact on customers we have phased this migration over a number of weeks.

Throughout the network replacement programme, on this page customers can find out:

How and when the move to the new network will happen - details will be announced a week before each migration phase is due to start.
What to do if the change causes an issue with your router.

How to contact us if you have any problems.

Advance information will also be available on our social media channels, in our Strand Street store, and on local radio.


Moving customers to the new broadband network will result in one or more router restarts for some customers in these areas.

See below for advice on how to reboot your router and how to contact us if you need more help.

From 00:01 on: Until 08:00 on: Locations include
Thursday 4th November 2021
(overnight Weds/Thurs)
Thursday 4th November 2021
(overnight Weds/Thurs)
  • Albany Road
  • Alexander Drive area
  • Ballabrooie Way
  • Ballacottier Meadow
  • Ballafletcher Road area
  • Ballakermeen Drive
  • Belmont Hill
  • Devonshire Road
  • Douglas Harbour
  • Douglas Head area
  • Eden Park
  • Farmhill area
  • Hampton Farm Estate
  • Hawarden Avenue
  • Hills Meadow area
  • Hillside Avenue
  • IOM Business Park
  • Kirby Farm area
  • Loch Promenade
  • Lower Douglas
  • Middle River area
  • Peel Road area
  • Pulrose area
  • Saddlestone area
  • Snugborough Industrial Estate
  • Spring Valley Industrial Estate
  • Strand Steet area
  • Tromode Industrial Estate
  • Union Mills Industrial Estate
  • Westmoreland Road
  • White Hoe area
  • Willaston area
Tuesday 9th November 2021
(overnight Mon/Tue)
Tuesday 9th November 2021
(overnight Mon/Tue)
  • Albany Road
  • Alexander Drive area
  • Ballabrooie Way
  • Ballacottier Meadow
  • Ballafletcher Road area
  • Ballakermeen Drive
  • Belmont Hill
  • Devonshire Road
  • Douglas Harbour
  • Douglas Head area
  • Eden Park
  • Farmhill area
  • Hampton Farm Estate
  • Hawarden Avenue
  • Hills Meadow area
  • Hillside Avenue
  • IOM Business Park
  • Kirby Farm area
  • Loch Promenade
  • Lower Douglas
  • Middle River area
  • Peel Road
  • area
  • Pulrose area
  • Saddlestone area
  • Snugborough Industrial Estate
  • Spring Valley Industrial Estate
  • Strand Steet area
  • Tromode Industrial Estate
  • Union Mills Industrial Estate
  • Westmoreland Road
  • White Hoe area
  • Willaston area
Thursday 11th November 2021
(overnight Weds/Thurs)
Thursday 11th November 2021
(overnight Weds/Thurs)
  • Baldrine area
  • Baldwin area
  • Ballanard Road area
  • Braddan Hills area
  • Bray Hill area
  • Cronk-y-Berry area
  • Crosby area
  • Douglas Head area
  • Glen Vine area
  • Glencrutchery Road area
  • Governors Hill area
  • Highview Road area
  • Laxey area
  • Mount Rule area
  • Old Castletown Road area
  • Onchan Precinct
  • Queens Promenade
  • Reayrt Ny Shear estate
  • Summerhill area
  • Tromode Road area

Please note: Not all customers in these areas will necessarily move to the new network on these dates. Please watch this space for updated, advance information at the end of each week.

How migration to the new network will happen...

  • Broadband customers will be migrated to the new network area by area across the Island, week by week.
  • Work will take place overnight. Please see the details above for the advance schedule by areas and dates. This will be updated at the end of each week as the programme progresses.
  • Each customer who is moved from the current network to the new one will experience temporary loss of service for up to four hours between midnight and 8am.
  • For advance information a week before each migration phase starts, please check for announcements on this webpage, on our social media channels, at our Strand Street store, and on local radio.

What if I have no broadband connection after being migrated?

You may need to reboot your router after migration. If this is the case, please follow these simple steps:

  1. Unplug your router
  2. Please wait 10 minutes
  3. Plug in your router

How to contact us if you need more help

  • During normal working hours our customer service teams are here for you at our Strand Street store and on 624624.
  • Customer services are open Mon-Fri 9am - 7.30pm; Sat 9am-6pm; Sun - closed.
  • Our shop opens Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm