With effect from the 6th March 2018 we will be making a number of changes to Fixed Line, Pay Monthly Mobile and Pay As You Go Mobile charges.  Details of the changes can be found in the tables below.

Pay Monthly & Pay As You Go Mobile - Out of Bundle Call Charge Changes

We are standardising the out of bundle call charges to the destinations shown below.  Currently different rates apply when calling from Pay Monthly or Pay As You Go mobile plans.  From the 6th March the same out of bundle call charges will apply regardless of whether you call from a Pay Monthly Mobile service or Pay As You Go Mobile.

Destination Pay Monthly Pay As You Go New
Local Fixed and Mobile 25p 30p 40p
UK, Republic of Ireland & Channel Islands Fixed and Mobile 25p 30p 40p
EU Countries Fixed and Mobile + 10p call set up 40p 40p 45p
Text Message per SMS 14p 17p 20p

Charges shown are per minute unless stated otherwise and include 20% VAT.  Calls charged in 60 seconds increments.  Rates will apply to new and existing customers.

 Fixed Line Changes

The following changes to Fixed Line tariff plans will apply from the 6th March 2018.  Revised rental charges will apply as shown in the table below:

Tariff Plan Current Monthly Rental New Monthly Rental
Global Choice £27.45 £28.60
Island Choice £22.45 £23.40
Standard Choice £19.45 £20.25
Choice £17.45 £18.20
Low User Choice £5.38 (monthly equivalent) £5.38 (monthly equivalent)

 Call Set Up

 

Tariff Plan Current Charge New Charge
All Fixed Line Tariff Plans 19p 20p

 Call set up charge applies on all calls excluding free or capped calls and calls to 084, 087, 09 and 118 service charge numbers.

All charges shown above include 20% VAT.  Rates will apply to new and existing customers.

 If you are unhappy with the changes described that will apply from the 6th March to our Fixed and Mobile tariff plans, you may terminate your contract without penalty.  Termination will be back dated to the date of this change.  Terms and conditions apply.

More Information

Further information about these changes and why we are making them can be found by downloading the document below.