The default Standard Care Level, that is included in the monthly rental, is dependent on the chosen product. Higher Service Care Levels are available at an additional monthly charge, please see the table below for more details.

We aim to provide a continuous, high-quality service and will make every reasonable effort to meet contracted Service Care Levels. Where we fail to meet a contracted Service Care Level you are entitled to claim for a Service Credit.

ProductSCL 1SCL 2SCL 3SCL 4
Basic Line Tariff (PSTN) £21.60 £3.60 £1.20 Standard
Weekends Line Tariff (PSTN) £21.60 £3.60 £1.20 Standard
Evenings & Weekends Line Tariff (PSTN) £21.60 £3.60 Standard Not available
Anytime Line Tariff (PSTN) £21.60 £3.60 Standard Not available
Copper Line Broadband Not available £3.30 Not available Standard
Fibre Broadband Not available £13.00 Not available Standard

All prices shown above are per month and include 20% VAT