The default Standard Care Level, that is included in the monthly rental, is dependent on the chosen product. Higher Service Care Levels are available at an additional monthly charge, please see the table below for more details.
We aim to provide a continuous, high-quality service and will make every reasonable effort to meet contracted Service Care Levels. Where we fail to meet a contracted Service Care Level you are entitled to claim for a Service Credit.
|Product||SCL 1||SCL 2||SCL 3||SCL 4|
|Basic Line Tariff (PSTN)||£21.60||£3.60||£1.20||Standard|
|Weekends Line Tariff (PSTN)||£21.60||£3.60||£1.20||Standard|
|Evenings & Weekends Line Tariff (PSTN)||£21.60||£3.60||Standard||Not available|
|Anytime Line Tariff (PSTN)||£21.60||£3.60||Standard||Not available|
|Copper Line Broadband||Not available||£3.30||Not available||Standard|
|Fibre Broadband||Not available||£13.00||Not available||Standard|
All prices shown above are per month and include 20% VAT