Manx Telecom is replacing the broadband network...

Manx Telecom is replacing the existing core broadband network. A phased programme of work starts on 21st September 2021 and runs throughout the autumn.

The new and improved broadband network is based on technology for the future and is part of Manx Telecom’s continuous programme of investment in telecoms infrastructure in the Isle of Man.

Information for customers...

The work alters the connection between your broadband router and the Manx Telecom broadband network.

Each customer will be moved overnight from the current network to the new one and will experience temporary loss of service for up to four hours between midnight and 8am.

To reduce the impact on customers we have phased this migration over a number of weeks.

Throughout the network replacement programme, on this page customers can find out:
  • How and when the move to the new network will happen. Details will be announced a week before each migration phase is due to start.
  • What to do if the change causes an issue with your router.

Advance information will also be available on our social media channels, in our Strand Street store, on local radio and in the press.

When migration to the new network will happen...

Current migration phases, areas and dates:

From 00:01 on:
(overnight Monday/Tuesday)
Until 08:00 on:
(overnight Monday/Tuesday)
Locations include
Tuesday 21st September 2021 Tuesday 21st September 2021
  • Lower Douglas
  • Alexander Drive area
  • Derby Road area
  • Victoria Road area
  • Douglas Promenade
From 00:01 on:
(overnight Tuesday/Wednesday)
Until 08:00 on:
(overnight Tuesday/Wednesday)
Locations include
Wednesday 22nd September 2021 Wednesday 22nd September 2021
  • Grandstand area
  • Wybourn Drive area
  • Summerhill area
  • Onchan Village area
Wednesday 22nd September 2021 Wednesday 22nd September 2021
  • Ramsey
From 00:01 on:
(overnight Monday/Tuesday)
Until 08:00 on:
(overnight Monday/Tuesday)
Locations include
Tuesday 28th September 2021 Tuesday 28th September 2021
  • Anagh Coar area
  • Baldrine area
  • Copse Hill area
  • Donkey Fields Anacoar Road area
  • Junction of Hawarden Avenue area
  • Junction of Princess Road area
  • Pulrose Church area
  • Stevenson Way area
  • Strang Road area
  • Spring Valley Road area
  • Westminister Drive area
  • York Road area
  • Lower Douglas
  • Alexander Drive area
  • Derby Road area
  • Victoria Road area
  • Douglas Promenade
From 00:01 on:
(overnight Wednesday/Thursday)
Until 08:00 on:
(overnight Wednesday/Thursday)
Locations include
Thursday 30th September 2021 Thursday 30th September 2021
  • Braddan Bridge Peel Road area
  • Bayr Cam area
  • Ballacottier area
  • Century Court area
  • Douglas Head Apartments area
  • Empress Apartments area
  • Farmhill area
  • Head Road area
  • Marlborough Court area
  • Millennium Court area
  • Victoria Crescent area
  • Piccadilly Court area
  • Point Apartments area
  • Palace View Terrace area
  • Queens Apartments area
  • Quay West area
  • Riverside Apartments area
  • Saddlestone area
  • Snugborough Avenue area
  • Snugborough area
  • Spectrum Apartments area
  • Strang Close area
  • Santon area
  • Lower Douglas
  • Alexander Drive area
  • Derby Road area
  • Victoria Road area
  • Douglas Promenade area

Please note: Not all customers in these areas will necessarily move to the new network on these dates. Please watch this space for updated, advance information at the end of each week.

Why is Manx Telecom replacing the broadband network? [Read More...▼]

  • Manx Telecom is replacing the broadband network as part of our continuous programme of investment in telecoms infrastructure in the Isle of Man
  • It will introduce an enhanced core broadband network which leverages fibre technology, offers a significant upgrade in capacity and is based on the technology for the future

What is the benefit of the new network? [Read More...▼]

  • It will introduce an enhanced core broadband network which leverages fibre technology, offers significant upgrade in capacity and is based on the technology for the future

What does migration mean? [Read More...▼]

  • Migration happens when we move your broadband connection with us moved from the current network to the new one
  • Work will take place overnight (between midnight and 8am) usually on Tuesdays and Thursdays – this is to minimise disruption to customers
  • The work will only change the connection between where your router is plugged in and our network
  • It will not affect other connections in your home, such as your wi-fi

When will this happen? [Read More...▼]

  • Work to move customers to the new network starts at midnight on Tuesday 21st September and continues during the autumn
  • Work will take place overnight (between midnight and 8am) usually on Tuesdays and Thursdays – this is to minimise disruption to customers

How will it happen? [Read More...▼]

  • We will move customers to the new network area by area across the Island during the coming weeks
  • Work will take place overnight (between midnight and 8 am) usually on Tuesdays and Thursdays – this is to minimise disruption to customers
  • The work will only change the connection between where your router is plugged in and our network
  • It will not affect other connections in your home, such as your wi-fi

How will I know when I will move to the new network? [Read More...▼]

  • Each week we will announce which areas are being moved
  • At the end of each week check our landing page for details: manxtelecom.com/nbn
  • Details will also be announced in radio adverts and on social media
  • Not all customers in an area will necessarily move at the same time

Will I lose my broadband service? [Read More...▼]

  • Yes, for a period of up to four hours on the night your connection is moved to the new network
  • Work will take place overnight (between midnight and 8am), usually on Tuesdays and Thursdays – this is to minimise disruption to customers
  • The work will only change the connection between where your router is plugged in and our network
  • It will not affect other connections in your home, such as your wi-fi

How long will I lose service? [Read More...▼]

  • For up to four hours on the night your connection is moved to the new network
  • Work will take place overnight (between midnight and 8am) usually on Tuesdays and Thursdays
  • This is to minimise disruption to customers
  • The work will only change the connection between where your router is plugged in and the our network
  • It will not affect other connections in your home, such as your wi-fi

Why will I lose service? [Read More...▼]

  • We need to physically move your connection from the current network to the new one
  • Work will take place overnight (between midnight and 8am) usually on Tuesdays and Thursdays – this is to minimise disruption to customers
  • The work will only change the connection between where your router is plugged in and our network
  • It will not affect other connections in your home, such as your wi-fi

How will I know when I will lose service? [Read More...▼]

  • Each week we will announce which areas are being moved and on which dates
  • Not all customers in those area will necessarily move
  • You can check our landing page for details: manxtelecom.com/nbn
  • Details will also be announced in radio adverts and on social media
  • Work will take place overnight between midnight and 8am - usually on Tuesdays and Thursdays - this is to minimise disruption to customers

What happens if I don’t have broadband early one morning? [Read More...▼]

  • Your router should automatically switch to the new network but you may need to reboot your router after migration
  • If this is the case, please follow these simple steps:
    1. Unplug your router
    2. Wait 10 minutes
    3. Plug in your router
  • If for some reason your router is still not connected, please call us on 624624
  • The work will only change the connection between where your router is plugged in and our network
  • Go to manxtelecom.com/nbn
  • Visit our Strand Street store
  • Check our social channels
  • Call us again on 624624

How do I contact Manx Telecom? [Read More...▼]

  • Call us again on 624624
  • Visit our Strand Street store
  • Check our social channels

How migration to the new network will happen... [Read More...▼]

  • Broadband customers will be migrated to the new network area by area across the Island, week by week.
  • Work will take place overnight. The programme starts at 00:01 on Tuesday 21st September. Thereafter it will usually take place on Mondays and Wednesdays. See above for the advance schedule by areas and dates. This will be updated at the end of each week as the programme progresses.
  • Each customer who is moved from the current network to the new one and will experience temporary loss of service for up to four hours between midnight and 8am.
  • For advance information a week before each migration phase starts, please check for announcements on this webpage, on our social media channels, at our Strand Street store, on local radio and in the press.

What to do if your have no broadband connection after being migrated... [Read More...▼]

You may need to reboot your router after migration. If this is the case, please follow these simple steps:

  1. Unplug your router
  2. Please wait 10 minutes
  3. Plug in your router

Should you continue to experience further router issues, please contact our customer services team on 624624, visit our Strand Street shop or reach us via our social media channels.

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