What is a Phishing email?

Simply put, a phishing email is designed to steal your identity. A Phishing email will ask for personal data, or direct you to a website, to obtain your personal data.

How to identify a Phishing email

A Phishing email might take any one of a number of forms:

  • They might purport to come from Manx.net advising you of a "server upgrade", or that "your email account will become inactive if you do not verify your account details".
  • They might appear to come from a bank or financial institution, Facebook, Twitter, Google +, LinkedIn, or even from businesses you have dealt with such as Amazon or Microsoft
  • They might appear to come from someone in your contacts list
  • They might include official logos and other identifying information from the company they are trying to spoof, some instances may also include legitimate information which may be posted on your social media.
  • They will usually contain a link to a fake copy of a website to try to convince you it is safe to enter your information.

Verify Your Account

The majority of Phishing emails we see are designed to obtain @manx.net email address login details by asking you to verify your account as we are performing a server upgrade, or that you need to log in to your account to ensure it is not made inactive.

THESE ARE SCAM EMAILS - we will never send you an email asking you for your details in order to retail service or provide access to an enhanced or upgraded service.

Tips on How To Identify A Phishing Email

  1. The email 'From' field
    If you hover your mouse over the From field you will be able to tell if the sender is legitimate or not. By doing this you will see the actual sender address and not just the friendly address. For example; the friendly address may be but when hovering over the address you may see a completely different email address.
  2. Incorrect grammar/spelling
    Many Phishing emails will have poor grammar or spelling or even have regional spelling differences; "recognize" instead of "recognise" for example
  3. Incorrect Web Links (URLs)
    Along with hovering over the email 'From' field, you should also check any links which the emails are attempting to convince you to visit. A phishing email will usually take you to a spoofed copy of a website which will be used to capture your details. It is best practice to always open a new window and go to the site directly without using the email link.
  4. Plain Text Emails
    Most legitimate emails will be written with HTML - which means it will be a mix of text and images. Many Phishing emails may not include any images, including the company logo. If there is an absence of images, particularly from emails you are used to seeing from that company, you should treat it with caution and ignore it.
  5. Urgent Action Required
    You should always be cautious of emails which require you to respond straight away, or which offer cash or offers which appear too good to be true. Always question, why would I be given this benefit for clicking a link? If you are interested in the offer, contact the company directly via phone or their website, never from the email.

If you are ever unsure of an email you have received check our Service Status Page where we post notices of scam emails or contact our Service Centre on 624624.

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