Connect a device

Connect a Device to Broadband

Below you will find links to commonly used devices that can connect to Broadband. The guides have been created to reflect the most popular requests for guidance. Manufacturers advice will always come first as we don't directly support most of these devices.

 

Mobile or tablet

Android

  1. Go to Settings - Network & internet.
  2. Turn on wi-fi.
  3. Select your Router from the list of networks.
  4. Enter your password and tap ‘Connect.’
  5. Wait for your device to connect.

Apple

  1. Go to Settings – Wi-Fi.
  2. Turn on wi-fi.
  3. Select your Router from the list of networks.
  4. Enter your password and tap ‘Connect.’
  5. Wait for your device to connect.

Computer/Laptop

Windows 7

  1. Click the wi-fi icon on the taskbar - it looks like wi-fi signal bars.
  2. Select your Router from the list of networks Click ‘Connect.’
  3. Enter your password and click ‘Connect.’
  4. Wait for your device to connect.

Windows 10

  1. Click the Network icon on the taskbar - it looks like signal bars.
  2. Select your Router from the list of networks. Click ‘Connect.’
  3. Enter your password and click ‘Next.’
  4. Wait for your device to connect.

Windows 8

  1. Click the Internet access icon on the taskbar - it looks like signal bars.
  2. Turn wi-fi on.
  3. Select your Router from the list of networks. Click ‘Connect.’
  4. Enter your password and click Connect.
  5. Wait for your device to connect.

Mac OS

  1. Click the wi-fi icon on the menu bar.
  2. Select your Router from the list of networks. Click ‘Connect.’
  3. Enter your password and ‘Connect.’
  4. Wait for your device to connect.

Games Consoles

Xbox One

  1. Press the Xbox button.
  2. Go to Profile & system – Settings – General – Network settings.
  3. Click ‘Set up wireless network.’
  4. Select your Router from the list of networks.
  5. Enter your password.
  6. Wait for your device to connect.
  7. Check everything is working by going to Network settings and selecting ‘Test network connection.’

PlayStation

  1. Go to Settings – Network – Set up Internet Connection.
  2. Select ‘Use Wi-FI’ and choose Easy.
  3. Select your Router from the list of networks.
  4. Enter your password.
  5. Wait for a few moments. If you connect successfully ‘Test Internet Connect’ will appear.

Nintendo Switch

  1. Open the Home menu and tap ‘System Settings.’
  2. Go to Internet - Internet Settings.
  3. Select your Router from the list of networks.
  4. Enter your password.
  5. Wait for a few minutes, while the Switch connects. When the process is complete tap OK.

Amazon Echo

To connect your Amazon Echo smart speaker you’ll need to download the Amazon Alexa app for Android and Apple devices and follow the instructions. Make sure your phone or tablet is connected to your home network.

How to set up your Amazon Echo

Google Home

To connect your Google Home smart speaker you’ll need to download the Google Home app for your Android or Apple devices and follow the instructions. Make sure your phone or tablet is connected to your home network.

How to set up your Google Nest or Google Home