The new and improved broadband network is based on technology for the future and is part of Manx Telecom’s continuous programme of investment in telecoms infrastructure in the Isle of Man.

Information for customers...

The work alters the connection between your broadband router and the Manx Telecom broadband network.

Each customer will be moved overnight from the current network to the new one and will experience temporary loss of service for up to four hours between midnight and 8am.

To reduce the impact on customers we have phased this migration over a number of weeks.

Throughout the network replacement programme, on this page customers can find out:

How and when the move to the new network will happen - details will be announced a week before each migration phase is due to start.
What to do if the change causes an issue with your router.

How to contact us if you have any problems.

Advance information will also be available on our social media channels, in our Strand Street store, and on local radio.


Moving customers to the new broadband network will result in one or more router restarts for some customers in these areas.

See below for advice on how to reboot your router and how to contact us if you need more help.

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From 00:01 on: Until 08:00 on: Locations include
Tuesday 16th November 2021
(overnight Mon/Tue)
Tuesday 16th November 2021
(overnight Mon/Tue)
Fibre Network
  • Ramsey area
  • Glen Auldyn area
  • Ramsey to Sulby area
  • Sulby Glen
  • Clenaugh Road to Sandygate area
  • Jurby area
  • Port Lewaigue through to Maughold village area

 

Thursday 18th November 2021
(overnight Weds/Thurs)
Thursday 18th November 2021
(overnight Weds/Thurs)
Fibre Network
  • Peel area
  • Ballawattleworth area
  • Higher Foxdale
  • Patrick
  • St John’s
  • Greeba and surrounding areas

All Broadband

  • Peel area
  • Kirk Michael
  • St Johns
  • Greeba
  • Foxdale
  • Patrick
  • Glen Maye
  • Dalby and surrounding areas
Tuesday 23rd November 2021
(overnight Mon/Tues)
Tuesday 23rd November 2021
(overnight Mon/Tues)
Fibre Network
  • Castletown area
  • Derbyhaven area
  • Ballasalla area
  • Ronaldsway Industrial estate
  • Balthane Industrial Estate
  • Freeport Industrial Estate

Broadband Network

  • Castletown area
  • Derbyhaven area
  • Ballasalla area
  • Ronaldsway Industrial Estate
  • Balthane Industrial Estate
  • Freeport Industrial Estate
  • Ballabeg area
  • Ronague area
  • Ballakaighen area
  • Fisher’s Hill area
  • Shore Road area
  • Grenaby area
  • Ballamodha area
  • Blackboards area
  • Castletown and Old Castletown areas south of Santon
Thursday 25th November 2021
(overnight Wed/Thurs)
Thursday 25th November 2021
(overnight Wed/Thurs)
Fibre Network
  • Port Erin area
  • Ballafesson area
  • Fleshwick area
  • Ballakillowey area
  • Colby Level
  • Colby Village
  • Shore Road
  • Gansey area
  • Ballabeg area
  • Ronague area
  • Colby Glen area
  • Ballakilpherick area

Broadband Network

  • Port Erin area
  • Ballafesson area
  • Bradda area
  • Fleshwick area
  • Ballakillowey area
  • Colby Level
  • Colby Village
  • Shore Road
  • Gansey area
  • Port St Mary area
  • Cregneash area
  • Colby Glen area
  • Ballakilpherick area

Please note: Not all customers in these areas will necessarily move to the new network on these dates. Please watch this space for updated, advance information at the end of each week.

How migration to the new network will happen...

  • Broadband customers will be migrated to the new network area by area across the Island, week by week.
  • Work will take place overnight. Please see the details above for the advance schedule by areas and dates. This will be updated at the end of each week as the programme progresses.
  • Each customer who is moved from the current network to the new one will experience temporary loss of service for up to four hours between midnight and 8am.
  • For advance information a week before each migration phase starts, please check for announcements on this webpage, on our social media channels, at our Strand Street store, and on local radio.

What if I have no broadband connection after being migrated?

You may need to reboot your router after migration. If this is the case, please follow these simple steps:

  1. Unplug your router
  2. Please wait 10 minutes
  3. Plug in your router

How to contact us if you need more help

  • During normal working hours our customer service teams are here for you at our Strand Street store and on 624624.
  • Customer services are open Mon-Fri 9am - 7.30pm; Sat 9am-6pm; Sun - closed.
  • Our shop opens Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm