Welcome to Manx Telecom Mobile support.
Do you need help or support using your mobile? If the answer is
yes then please follow the links on the left to find the
information you require. If you are unable to find the information
you need, please contact us on 624 624.
If you need to log a problem for investigation please contact
our Service Centre on 624 624 at any time 24x7x365, or report a
Please note, not all mobile services are available everywhere on
the Island, just as they are not available in all other countries.
Not all mobile phones will be capable of receiving some
services. We may not provide the service to equipment that is
not able to receive the service or is not approved by us.
Mobile service on the Island is not fault-free; a range of
different geographic, atmospheric or other conditions or
circumstances beyond our control can impair it. For instance,
coverage is affected by things like the thickness of the walls of
the building you are in. It might also depend on how many
people near you are trying to use the Service at the same
time. For more information about the things that affect
coverage and data speeds, please look at the dedicated pages of our
website at ManxTelecom.com – (see under mobiles and support).
You are entitled to the quality of service generally given by a
competent mobile telecommunications service provider, using its
reasonable skill and care. We may carry out upgrades, repairs
and maintenance works to our network from time to time.
Sometimes technical issues or outages on our network can
occur. If something goes wrong, we will fix it as quickly as
we possibly can.
Data reception and speeds may not be as good
indoors or in a car. Radio-based mobile technologies can also
be affected by local factors including Manx stone walls and modern
buildings, e.g. steel framed construction, foil backed
plasterboard, insulation and reflective metal coated glass in
double glazing panels. Coverage issues can arise due to the
topography of the terrain, e.g. steep gradient hills or valleys,
dense tree foliage or the remoteness of your location.
If you continue to experience problems you can report the issue
using our fault reporting webform which can be found
or alternatively by calling our Helpdesk on 624624 at any time