Mobile Number Portability

What is Mobile Number Portability?

Mobile Number Portability (MNP) allows you to keep your mobile phone number if you decide to change from one mobile service provider to another one within the Isle of Man. Since MNP allows you to keep your number, if you decide to change your mobile service provider you won’t have to contact friends, family or business colleagues informing them that your number has changed.

When will it happen?

MNP was introduced on the 29th June 2009. It is available between Manx Telecom and Sure; Cloud 9 is expected to join later.

Who can use Mobile Number Portability

MNP is available to both pay monthly and pay as you go mobile customers of all network service providers in the Isle of Man, as long as your number has not been barred or suspended.

If you are a pay monthly customer you will be able to switch unless you are barred or suspended due to non-payment of bills.

If you are a pay monthly customer you will receive a bill for your usage up to the time your number is switched to the new service provider.

If you are a pay monthly customer and you have not completed the minimum required term of the contract with your existing service provider you will be required to pay the outstanding balance of monthly rentals due under the contract.

Pay monthly mobile services are only available if you are aged 18 or over. If you are a pay as you go customer you will not be able to take outstanding credit with you, and should use it up before you switch.

How much will it cost?

There are no charges for you to port your number. All porting charges are met by the network service provider that you are switching to.

Where can I find out information about MNP?

Please use the links on the left for more information regarding Mobile Number Portability or visit our Frequently Asked Questions section.