Short Code SMS

Short Code SMS services are premium rate services and cost more than standard text rates.  Please refer to Mobile Services in the For You or For Business areas of our website for a list of content providers and charges.

Having Difficulties with Short Code SMS

What happens if I run out of credit on my Pay As You Go mobile?

If your credit expires and there are short code SMS subscription messages waiting to come through, this may prevent delivery of other incoming SMS messages until credit has been added to your account and the short code subscription SMS has been received and debited from your account.

Cancelling a Premium Rate SMS Service

If you would like to unsubscribe from a premium rate message service then please check the content of the message for information about how to cancel further messages from being sent to your mobile. If this is not available then please reply to the message and text ‘STOP’; this is an industry agreed command and the content provider should cease on receiving this instruction.

Complaints about Premium Rate SMS Services

Premium rate services including their promotion are supervised by PhonepayPlus. If you have a complaint about a premium rate service or its content then you should contact PhonepayPlus. You can find contact details here on our website.

Request Short Code Access

We are working with our service providers to open additional short code numbers. If there is a number that you would like to be able access from your Manx Telecom mobile, please let us know by contacting us at:

Products and Tariffs (Open Monday to Friday 09:00 to 17:00)
Manx Telecom Ltd
Isle of Man Business Park
Cooil Road
Braddan
Isle of Man
IM99 1HX

Freephone 0808 1624 171

Alternatively you can submit a request to access a Short Code SMS number here.