Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  We are pleased to report that there are no issues on our Broadband network.

  Do you need help or support with your broadband? If the answer is yes; then please use the following link to our fixed line support page:

  Broadband Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Mobile

  Wednesday 8th October 2025 - INC0231232

  Manx Telecom are aware of reduced mobile coverage in the Union Mills area. Engineers are currently working to restore full service. 

  We apologise for any inconvenience caused. 

   

  Wednesday 15th October 2025 - CHG0063766

  Manx Telecom engineers will be performing an update on our Billing platform.

  Prepay mobile top ups and balance enquiries will be unavailable for up to 30 minutes during the maintenance window. 

  Maintenance Window: 20:30 15/10/2025 - 21:30 15/10/2025

  We apologise for any inconvenience caused.

• Fixed Line

  Wednesday 15/10/2025 - CHG0063739

  Manx Telecom engineers will be performing planned works on the fixed network. During this change customers in the Douglas Central area will lose dial tone while the maintenance is carried out for up to 10 minutes. We apologise for any inconvenience this may cause.

  Start Time: 15/10/2025 22:00:00

  End Time: 16/10/2025 00:00:00

  If you have any questions regarding the above work please contact the help desk on 624624 and quote the above change number. 

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault