Our Terms and Conditions, Consumers and Businesses and Service Descriptions are available below. They can also be downloaded as pdf documents.  You will need Adobe Reader installed to open the pdf files.

General Terms Consumer & Business

• Consumer
• Business

Terms Service Care Levels

• Service Care

Online Terms

• Eshop
• Cookie Policy
• Privacy Policy
• Use Policy
• Website Terms of Use
• Classified Adverts Terms & Conditions
• directoryim Advertising Terms

Service Descriptions

Accounts

• My Account
• Account Convergence

Internet

• Internet Services
• Broadband Capped & Unlimited
• Dial Up Internet
• SMS Online
• Email Services
• Mobile Broadband with Netbook
• BB Bus Lite & SDSL Service Description
• Mobile Broadband with iPad
• Tech Bench Service
• Intelligent Cloud

Telephone Services - Fixed

• Fixed Line
• Customer Equipment
• Equipment Maintenance
• Sale of Equipment
• Equipment Hire
• Global Meet Me
• PrePurchased Bundled Engineering Hours
• On Hold Marketing
• Engineering Services for Non Maintained Customer Equipment
• 24x7 Call Response Service Description
• Managed Call Logging

Telephone Services - Mobile

• Mobile Pay As You Go (60KB)
• Mobile Pay Monthly (202KB)
• Mobile Broadband with Netbook
• Mobile Broadband with iPad
• Tech Bench Service
• Handset Trade In Scheme

Connectivity

• MPLS
• Private Circuits