Our Support area is here to help. If you can't find what you're
looking for why not try our NEW Support Videos page or Frequently
To keep everything running smoothly, sometimes
we need to carry out essential work on our Network. To see if
there is any service impacting work taking place, please check our
Network Status section by clicking here.
Contacting our Support Teams
Please phone 624 624. If you're calling from
off Island please dial +44(0)1624 624624.
You can call the Support Help Desk at any time of day for
assistance with the following:
- Broadband and Internet
- Fixed Line phone service
- Mobile service
Alternatively click here to report a fault.
Please note that if the engineer attends your property and finds
that the problems you’re experiencing are due to your own
equipment, or if he attends and finds that your line is working
correctly to the Network Termination Point, a charge will be
raised. If you are unsure what equipment is maintained on your
line, call the service centre on 624 624 for advice.
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