Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  Thursday 8th  June INC02220550

  Engineers are investigating an issue affecting a small number of broadband customers in the Reayrt Carnane, Tromode area of Douglas.

  We apologise for the inconvenience.

   

   

• Mobile

  Tuesday 13th June

  Manx Telecom will be carrying out planned maintenance on our charging platform.  

  Customers may experience a brief loss of Mobile Data connectivity - between 1-2 mins.

  Start time 13/06/2023 22:00 

  End time 13/06/2023 23:00

  Manx Telecom apologises for any inconvenience caused by these essential works.

  If you have any questions regarding this planned work, you can call our Customer Service team on 624624 quoting reference number CHG0054447.

   

   

   

  Thursday 15th June

  Manx Telecom will be carrying out planned maintenance on our charging platform.  

  Customers may experience a brief loss of Mobile Data connectivity - between 1-2 mins.

  Start time 15/06/2023 00:15 

  End time 15/06/2023 01:45

  Manx Telecom apologises for any inconvenience caused by these essential works.

  If you have any questions regarding this planned work, you can call our Customer Service team on 624624 quoting reference number CHG0054449.

• Fixed Line

   

  Wednesday 14th June

  Manx Telecom will be carrying out essential planned maintenance on our Fixed line network.  

  Start time 14/06/2023 20:00 

  End time 15/06/2023 02:00

  If you have any questions regarding this planned work, you can call our Customer Service team on 624624 quoting reference number CHG0054473.

   

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault