Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

  • Internet

    Wednesday 29th June & Thursday 30th June 2022 - CHG0050806

    Engineers will be performing an upgrade on the Fibre Broadband network that will result in a loss of FTTP Service for up to 20 minutes for some customers in the following areas:

    Peel, Poortown Road, Patrick, Glen Maye, Dalby, St Johns, Lower Foxdale & Foxdale. 

    Maintenance window: 29/06/2022 00:01 to 30/06/2022 08:00

    In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider.

     

    Monday 27th June 2022 - INC0218339

    Manx Telecom are currently aware of an issue affecting DSL subscribers receiving multiple Cap balance alerts preventing them from using online services. Engineers are continuing to investigate this issue. Manx Telecom apologises for any inconvenience this may cause. 

     

    If you have any questions please contact Manx Telecom on 624624 and quote  INC0218339

     

    Tuesday 5th July to Thursday 7th July 2022 - CHG0050808

    Engineers will be performing an upgrade on the Fibre Broadband network that will result in a loss of FTTP Service for up to 20 minutes for some customers in the following areas:

    Ramsey, Ramsey to Sulby, Sulby, Glen Auldyn, Ballaugh, Clenaugh Road to Sandygate, Port Lewaigue to Maughold, Regaby, Andreas, Jurby, Jurby Road to Bernahara Road, Summerhill Road & Ballacorey Road. 

    Maintenance window: 05/07/2022 00:01 to 07/07/2022 08:00

    In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider.

     

    Sunday 8th May to Friday 1st July 2022 - CHG0050425

    Planned maintenance on the manx.net email platform is being carried out daily by our supplier Atmail from Sunday 8th May between 9pm and 6am until Friday 1st July.

    Customers who access their email accounts via webmail may experience slow response times for a very brief period during the work.

    Maintenance window: 08/05/2022 21:00 - 01/07/2022 06:00

    If you have ongoing issues, please call our Customer Services Team on 624624 Mon-Fri 9am-7.30pm; Sat 9am-6pm; Sun - our Contact Centre is closed but our Shop is open 12-4pm and Mon/Weds/Thurs/Fri/Sat 9am-5.30pm, Tues 10am-5.30pm.

  • Mobile 

    We are pleased to report that there are no issues on our Mobile network.

    Do you need help or support with your mobile? If the answer is yes; then please use the following link to our mobile support page:

    Mobile Support

    If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:

    Report a fault

  • Fixed Line

    We are pleased to report that there are no issues on our Fixed Line network.

    Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

    Fixed Line Support

    If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:

    Report a fault

  • Voicemail

    We are pleased to report that there are no issues on our Voicemail network.

    Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

    Voicemail Support

    If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:

    Report a fault

During normal working hours our customer service teams are here for you at our Strand Street store and on 624624.

Customer services are open: Mon-Fri 9am-7.30pm; Sat 9am-6pm; Sun – closed.

Our shop opens: Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm.