Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  Wednesday 4th October 2023

   

  Manx Telecom will be conducting essential maintenance for a software upgrade on the Broadband network.

   

  Maintenance window: 04/10/2023 00:00- 04/10/2023 06:00

   

  For further information on this essential maintenance, please contact our Customer Experience Team on 624624 quoting CHG0055728

• Mobile

  Wednesday 27th September - CHG0055621

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Port Erin, Port St Mary, Gansey, Cregneash, Bride, Andreas, Santon, St Marks and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 27/09/2023 08:00 - 27/09/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Wednesday 27th September - CHG0055677

  Manx Telecom will be performing essential maintenance on our mobile billing platform.

  Customers will be unable to top-up their balance, or submit balance enquiries for 2-3 minutes during the maintenance window.

  Maintenance window: 27/09/2023 21:00 - 27/09/2023 22:00

  We apologise for any inconvenience this may cause.

   

  Thursday 28th September - CHG0055622

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Ballaugh, Sulby, St Judes, Jurby, Sandygate, Ronaldsway, Castletown, Ballasalla, Fairy Bridge, Braaid, Santon, St Marks and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 28/09/2023 08:00 - 28/09/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Friday 29th September - CHG0055623

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Ballabeg, Colby, Foxdale, Eairy, Kirk Michael, Peel, Greeba, Ballacraine, St Johns, Glenmaye, Dalby and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 29/09/2023 08:00 - 29/09/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Monday 2nd October - CHG0055629

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Central Douglas and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 02/10/2023 07:00 - 02/10/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Tuesday 3rd October - CHG0055630

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Central Douglas and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 03/10/2023 07:00 - 03/10/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Thursday 5th October - CHG0055633

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Andreas, Bride, Dog Mills, Ramsey, Bulgham, Dhoon, Glen Mona, Corrany, Maughold, Laxey and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 05/10/2023 07:00 - 05/10/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Friday 6th October - CHG0055634

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Baldrine, Onchan, Creg-ny-Baa, Governors Hill, Birch Hill and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 06/10/2023 07:00 - 06/10/2023 16:00

  We apologise for any inconvenience this may cause.

   

  Monday 9th October - CHG0055635

  Manx Telecom will be performing essential maintenance on our mobile network.

  Customers in Central Douglas, Snaefell/Mountain Road and the surrounding areas may experience a reduction in service within the maintenance window.

  Maintenance window: 09/10/2023 07:00 - 09/10/2023 16:00

  We apologise for any inconvenience this may cause.

• Fixed Line

  Wednesday 27th September - CHG0055611

  Manx Telecom will be performing essential maintenance on our Fixed Line network.

  Customers in Andreas, Ballaugh, Bride, Jurby, Maughold, Ramsey, Snaefell, Sulby and the surrounding areas will experience a loss of service for up to 15 minutes within the maintenance window.

  Maintenance window: 27/09/2023 22:00 - 28/09/2023 06:00

  We apologise for any inconvenience this may cause.

   

  Monday 2nd October - CHG0055642

  Manx Telecom will be performing essential maintenance on our Fixed Line network.

  Customers in Marown, St Johns, Peel & Kirk Michael and the surrounding areas will experience a loss of service for up to 15 minutes within the maintenance window.

  Maintenance window: 02/10/2023 22:00 - 03/10/2023 06:00

  We apologise for any inconvenience this may cause.

   

  Wednesday 4th October - CHG0055643

  Manx Telecom will be performing essential maintenance on our Fixed Line network.

  Customers in Central Douglas and the surrounding areas will experience a loss of service for up to 15 minutes within the maintenance window.

  Maintenance window: 04/10/2023 22:00 - 05/10/2023 06:00

  We apologise for any inconvenience this may cause.

   

  Monday 9th October - CHG0055646

  Manx Telecom will be performing essential maintenance on our Fixed Line network.

  Customers in Central Douglas and the surrounding areas will experience a loss of service for up to 15 minutes within the maintenance window.

  Maintenance window: 09/10/2023 22:00 - 10/10/2023 06:00

  We apologise for any inconvenience this may cause.

   

  Wednesday 11th October - CHG0055647

  Manx Telecom will be performing essential maintenance on our Fixed Line network.

  Customers in Douglas North and the surrounding areas extending to Creg-Ny-Baa, Laxey and Glen Mona will experience a loss of service for up to 15 minutes within the maintenance window.

  Maintenance window: 11/10/2023 22:00 - 12/10/2023 06:00

  We apologise for any inconvenience this may cause.

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault