Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

  • Internet

     

    Tuesday 12th November - CHG0059935

    Manx Telecom will be carrying out essential Fibre maintenance work to replace a damaged cable.

    Some Fibre Broadband customers in the Castletown area will experience a loss of service during the maintenance window.

    Maintenance Window: 22:00 12/11/2024 – 08:00 13/11/2024

    We apologise for any inconvenience this may cause.

     

    Tuesday 19th November - CHG0060096 

    Manx Telecom will be making upgrades to our Broadband network between midnight and 7am.

    During this time there may be some down time for customers in the following areas, Douglas, Onchan, Santon, Port Erin, Port St Mary, Colby, Castletown, Ballasalla and surrounding areas. 

    Manx Telecom appreciate your understanding and support whilst we make these important upgrades.

    If your router is not connected after 7am we would recommend rebooting the router to reset the connection to the network. 

    We apologise for any inconvenience this may cause.

     

    Thursday 21st November - CHG0060099 

    Manx Telecom will be making upgrades to our Broadband network between midnight and 7am.

    During this time there may be some down time for customers in the following areas, Douglas, Onchan, Santon, Port Erin, Port St Mary, Colby, Castletown, Ballasalla and surrounding areas. 

    Manx Telecom appreciate your understanding and support whilst we make these important upgrades.

    If your router is not connected after 7am we would recommend rebooting the router to reset the connection to the network. 

    We apologise for any inconvenience this may cause.

  • Mobile

    INC0228326

    Due to refurbishment works at the Ship Inn there will be reduced 3G & 4G coverage in the Castletown area.

    We apologise for any inconvenience caused.

  • Fixed Line

    We are pleased to report that there are no issues on our Fixed Line network.

    Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

    Fixed Line Support

    If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

    Report a fault

     

  • Voicemail

    We are pleased to report that there are no issues on our Voicemail network.

    Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

    Voicemail Support

    If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

    Report a fault

During normal working hours our customer service teams are here for you at our Strand Street store and on 624624.

Customer services operating hours

Shop opening hours