Manx Telecom’s myMT platform improves customer experience
Manx Telecom has launched a new online platform – called myMT – which makes it much easier for customers to manage their accounts.
myMT replaces Manx Telecom’s My Account and eBill platforms which are currently used by around 20,000 customers. Fifty per cent of My Account customers have already registered for myMT.
The new platform allows customers to access details of their services in real-time 24 hours a day, check balances, monitor and increase data allowances, pay bills, make changes to personal information, and update contact preferences. It covers all consumer services: mobile, fixed line, and broadband.
Anita Barnard, Head of Customer Experience at Manx Telecom, said: “If you’re a Manx Telecom customer, register for myMT now. The launch of myMT is a key element in our strategy to make it easier for customers to interact with us. It’s a big improvement on our My Account and eBill platforms. myMT has the capacity to add even more functions and customers will see new features introduced in the next 12 months, especially self-service and self-help options.”
Customers can register for myMT at mt.im/registernow by following three simple steps.
Anita Barnard added: “myMT is a direct result of investment in our Transformation Programme, one of the main aims of which is to deliver outstanding customer experience by investing in our people, processes and technology. myMT is a great example of how customers are starting to experience the benefits of this programme, and there is more to come.”
Customers who previously used My Account will now be redirected to the myMT platform, where they can register and quickly start to benefit from its additional features and enhanced user experience. All Manx Telecom customers currently using My Account and eBill services were informed in advance about the migration to myMT.