About Manx Telecom:

  • Manx Telecom is the leading communication solutions provider on the Isle of Man.
  • Our operations touch the lives of almost every individual and business on the Island.
  • MT core market statistics - circa 37,000 households and circa 4,000 businesses
  • In every area of our business, we offer class-leading technology, delivered with a passion and a painstaking dedication to our customers’ best interests.
  • We are owned by Basalt Infrastructure Partners II LP (Basalt), a long-term infrastructure investment firm with a strong track record of investing in strategic infrastructure assets. The acquisition took place in May 2019. For more info about Basalt, please click here.
  • Manx Telecom had successfully floated on the Alternative Investment Market of the London Stock Exchange under the ticker MANX in 2014. We ceased trading on 10th May 2019.

The Manx Telecom group of companies includes:

  • Global Solutions – with connectivity into over 600 mobile networks, our Global Solutions business centres on “Smart SIM” solutions which offer users the ability to roam across multiple networks on a single SIM, intelligently seeking out the best signal and the most commercially attractive network. Our “Chameleon” service has successfully offered best-in-class mobile coverage for lone working and emergency services for many years.
  • Partitionware - serves over 100 telecoms operators to provide technology tools and enable new intellectual property to enable disruptive innovation in the telecoms market.
  • Goshawk - a company with patented technology targeting phone users suffering hearing loss with an improved service. The service successfully launched as MT clearSound on the Isle of Man in September 2018.
  • Synapse360 - an IT infrastructure and managed services provider which operates in both the Isle of Man and the UK. Together we enhance the choice available to Island-based customers, and also further boost the Island’s reputation as a centre of excellence for IT, telecoms and Cloud-based services, making it even more attractive to inward investors.

Further info:

  • In partnership with the Isle of Man Government, we play a pivotal role in making the Island a global centre of excellence for eBusiness in all its forms.
  • In our local market, we offer a full range of fixed line, mobile, broadband, data, hosting, and managed services, to consumers, businesses, and the public sector.
  • In global markets, we provide world class connectivity and data hosting services. We also have a growing portfolio of international “smart SIM” solutions, including Connection Critical Mobile, Machine-to-Machine (M2M), International Mobile Virtual Network Enabler (MVNE), and Global Messaging products and services. These are marketed under the Manx Telecom brand, and via channel partners.
  • We have a long tradition of pioneering new technologies and bringing innovative new products and services to the Isle Man, and to the customers we serve.
  • All our products and services are underpinned by a commitment to the most demanding accreditations, and are delivered to the highest service standards.
  • We are one of the largest employers on the Island, employing over 300 people.
  • We play a major role in the wider community through an innovative range of activities, including charitable donations, sponsorships, and corporate social responsibility initiatives.
  • We operate from a unique and beautiful Island whose particular mix of legislative, regulatory, and lifestyle attractions make a special place in which to live, work, and do business. We play our part in that mix by driving forward the Island’s communications infrastructure, ensuring that the Isle of Man possesses the telecoms and related technology necessary for a prosperous 21st century economy, and a thriving community.
  • Our growth has been underpinned – and is fuelled – by a commitment to sustained investment in both technology and people.
    • Manx Telecom has led the way to deliver significant investment in the Isle of Man’s telecoms infrastructure - £110m+ has been invested in the last 12 years, the company owns all the Island’s copper network and the vast majority of the Island’s growing fibre network.
    • State-of-the-art 1Gbps Fibre to the Premise (FTTP) broadband for consumer and business customers is already available to over 10% of premises on the Island and is expected to increase to 23% by the end of 2019.
    • Manx Telecom has a record of Island-wide investment and being first to market with new technology. In September 2018 we launched MT clearSound, a global first in mobile phone technology. MT clearSound automatically adjusts the volume and frequency of every call, making telephone calls clearer and easier to hear for people who have hearing loss, helping them to be fully part of the conversation.
    • We are now licensing the MT clearSound technology to enable operators to enhance call quality for everyone and to serve the needs of customers with hearing loss.
    • In the summer of 2019 this inspiring technology will be made available in the UK, branded as ‘Audacious’, via a Mobile Virtual Network Operator on the BT/EE platform.
    • Manx Telecom provides a high quality 4G mobile service on the Island with 99% population coverage.
    • The company’s superfast fibre broadband service (Ultima) is available to 93% of homes on the Island. Ultrafast fibre broadband (Ultima Plus) is available to 73% of homes.
    • The company has three data centres (two of which are Tier 3 designed) plus international connectivity, and its operations are business-critical to the economic strategy of the Isle of Man.
    • The company is proud to sponsor the Manx Telecom Parish Walk, Royal Manx Agricultural Show, Love Tech, Beach Buddies, Promenade Relay, Team Manx (Manx Road Club) and the Southern 100 Motorcycle Club. In addition to sponsoring other smaller events, Manx Telecom also donates annually to local causes through the company’s “It’s Our Community” and “Giving Back” schemes.
  • Manx Telecom has the largest pool of skills and experience in telecoms, IT and related industries on the Island.  All our technicians and support services are based on the Isle of Man, and we offer world class support for our customers at a variety of service levels, including 24 hours a day, seven days a week, contact and support.

    We are committed to offering and meeting rigorous and demanding Service Level Agreements (SLAs) to clients in every sector.  Our belief in the value of SLAs is total, and our commitment to them absolute.  We look after all managed service equipment to manufacturers’ warranty standards, hold dedicated hardware spares, and offer guaranteed fix times. 

    Manx Telecom’s on and off-Island networks are monitored by our Network Operations Centre – the only facility of its kind on the Island – which provides 24/7/365 “real time” monitoring.  

    Helpdesks are a key feature of our service offer.

    • Our general helpdesk caters for fixed line, mobile and broadband support 365 days a year – handling, on average, some 10,000 incoming and outbound support calls, plus an ever increasing volume of email, web and enquiries via social media channels every month. 
    • Our business helpdesk is a team of Manx Telecom staff managing service delivery for our larger corporate customers. The service covers everything from ordering equipment and arranging its installation, to dealing with repairs and resolving any technical problems which corporate customers report. 
    • At our in-store “Techbench” in Strand Street, Douglas, our customers can talk to an expert about broadband and mobile issues.
  •  

    Our significant investment of £110million over the last 10 years in the Island’s telecommunications infrastructure has delivered tangible benefits for both consumers and businesses, some of which include . . .

    Broadband. We provide 100% ADSL broadband coverage to all fixed lines on the Island,. VDSL (Very high Bit-rate Digital Subscriber Line) technology has allowed us to provide fixed line broadband download speeds of up to 40 Mbps and upload speeds of up to 2 Mbps to 91% of all fixed lines on the Island.  Manx Telecom’s total investment in VDSL has now surpassed £2.5m. Our VDSL Plus superfast fixed line broadband service is available to around 50% of homes and businesses  and delivers the fastest fixed line broadband on the Island, with speeds of up to 80 Megabits per second (Mbps) download and up to 10Mbps upload.

    4G Mobile – We launched the Island’s first 4G service in the summer of 2014 and now provide high-speed mobile broadband to 99% of the Island’s population, at speeds up to ten times faster than 3G. Our 4G network received the accolade of ‘Best use of Technology’ in the prestigious Isle of Man Newspaper Awards for Excellence in November 2015. In early 2016, we began testing of superfast “4G Plus” services and launched 4G roaming for our customers.

    Connectivity – We provide world-class private circuit and internet connectivity for customers, both on and off-island, a key part of the Global Solutions Infrastructure. Our high capacity Cisco-powered Multi-protocol Label Switching (‘MPLS’) off-island network is fully resilient, supplied via a 10Gbps backbone which connects the Isle of Man directly to London, just 12 milliseconds away.

    Data hosting – Manx Telecom is the only on-island operator with two Tier 3 designed data centres (according to Telecommunications Industry Association Standards) which have security and resilience built into every part of their infrastructure. During 2015 we completed the development of the second phase of our Greenhill Data Centre. Services are provided to companies from a wide variety of eBusiness sectors, including eGovernment, eFinance, eMoney, eGaming, eMusic, and eTravel. Both data centres play a pivotal role in attracting more and more eBusinesses to the Island, as the momentum of the Isle of Man’s eEconomy continues to grow.

  • Our vision is a rallying call for everyone in our business and a focus for our strategies. It’s an expression of our collective ambition – our desire to provide a genuinely different service to our customers.

    Our vision

    To be the Island’s leader in providing high quality, innovative communications services, richly enhancing lives and businesses at home and overseas.

    Our values

    Our values are the most important behaviours and attitudes that our employees aspire to in their day to day working lives in order to achieve their goals.

    Enterprising

    We are resourceful, spirited, enthusiastic and keen. In short, we make things happen.

    Proactive

    We are alert, hard-working and committed.

    In short, we are the first to take ownership and responsibility.

    Confident

    We are positive, commercially assertive, taking credit where it’s due. In short, we lead by example.

    Trusted

    We are dependable, credible, reputable, and community minded.

    In short, we are a trusted partner.

  • About Manx Telecom:

    • Manx Telecom is the leading communication solutions provider on the Isle of Man.
    • Our operations touch the lives of almost every individual and business on the Island.
    • MT core market statistics - circa 37,000 households and circa 4,000 businesses
    • In every area of our business, we offer class-leading technology, delivered with a passion and a painstaking dedication to our customers’ best interests.
    • We are owned by Basalt Infrastructure Partners II LP (Basalt), a long-term infrastructure investment firm with a strong track record of investing in strategic infrastructure assets. The acquisition took place in May 2019.
    • Basalt is an infrastructure equity investment fund focusing on investments in the key sectors of energy, transportation, telecommunication and utility assets across Europe, and North America. Manx Telecom is Basalt’s sixth asset, which is also invested in Mareccio Energia, Detroit Renewable Energy, DB Energy Assets, North Star, and Caronte and Tourist. For more information, please visit www.basaltinfra.com.
    • Manx Telecom had successfully floated on the Alternative Investment Market of the London Stock Exchange under the ticker MANX in 2014. We ceased trading on 10th May 2019.

    The Manx Telecom group of companies includes:

    • Global Solutions – with connectivity into over 600 mobile networks, our Global Solutions business centres on “Smart SIM” solutions which offer users the ability to roam across multiple networks on a single SIM, intelligently seeking out the best signal and the most commercially attractive network. Our “Chameleon” service has successfully offered best-in-class mobile coverage for lone working and emergency services for many years.
    • Partitionware - serves over 100 telecoms operators to provide technology tools and enable new intellectual property to enable disruptive innovation in the telecoms market.
    • Goshawk - a company with patented technology targeting phone users suffering hearing loss with an improved service. The service successfully launched as MT clearSound on the Isle of Man in September 2018.
    • Synapse360 - an IT infrastructure and managed services provider which operates in both the Isle of Man and the UK. Together we enhance the choice available to Island-based customers, and also further boost the Island’s reputation as a centre of excellence for IT, telecoms and Cloud-based services, making it even more attractive to inward investors.

    Further info:

    • In partnership with the Isle of Man Government, we play a pivotal role in making the Island a global centre of excellence for eBusiness in all its forms.
    • In our local market, we offer a full range of fixed line, mobile, broadband, data, hosting, and managed services, to consumers, businesses, and the public sector.
    • In global markets, we provide world class connectivity and data hosting services. We also have a growing portfolio of international “smart SIM” solutions, including Connection Critical Mobile, Machine-to-Machine (M2M), International Mobile Virtual Network Enabler (MVNE), and Global Messaging products and services. These are marketed under the Manx Telecom brand, and via channel partners.
    • We have a long tradition of pioneering new technologies and bringing innovative new products and services to the Isle Man, and to the customers we serve.
    • All our products and services are underpinned by a commitment to the most demanding accreditations, and are delivered to the highest service standards.
    • We are one of the largest employers on the Island, employing over 300 people.
    • We play a major role in the wider community through an innovative range of activities, including charitable donations, sponsorships, and corporate social responsibility initiatives.
    • We operate from a unique and beautiful Island whose particular mix of legislative, regulatory, and lifestyle attractions make a special place in which to live, work, and do business. We play our part in that mix by driving forward the Island’s communications infrastructure, ensuring that the Isle of Man possesses the telecoms and related technology necessary for a prosperous 21st century economy, and a thriving community.
    • Our growth has been underpinned – and is fuelled – by a commitment to sustained investment in both technology and people.
      • Manx Telecom has led the way to deliver significant investment in the Isle of Man’s telecoms infrastructure - £110m+ has been invested in the last 12 years, the company owns all the Island’s copper network and the vast majority of the Island’s growing fibre network.
      • State-of-the-art 1Gbps Fibre to the Premise (FTTP) broadband for consumer and business customers is already available to over 10% of premises on the Island and is expected to increase to 23% by the end of 2019.
      • Manx Telecom has a record of Island-wide investment and being first to market with new technology. In September 2018 we launched MT clearSound, a global first in mobile phone technology. MT clearSound automatically adjusts the volume and frequency of every call, making telephone calls clearer and easier to hear for people who have hearing loss, helping them to be fully part of the conversation.
      • We are now licensing the MT clearSound technology to enable operators to enhance call quality for everyone and to serve the needs of customers with hearing loss.
      • In the summer of 2019 this inspiring technology will be made available in the UK, branded as ‘Audacious’, via a Mobile Virtual Network Operator on the BT/EE platform.
      • Manx Telecom provides a high quality 4G mobile service on the Island with 99% population coverage.
      • The company’s superfast fibre broadband service (Ultima) is available to 93% of homes on the Island. Ultrafast fibre broadband (Ultima Plus) is available to 73% of homes.
      • The company has three data centres (two of which are Tier 3 designed) plus international connectivity, and its operations are business-critical to the economic strategy of the Isle of Man.
      • The company is proud to sponsor the Manx Telecom Parish Walk, Royal Manx Agricultural Show, Love Tech, Beach Buddies, Promenade Relay, Team Manx (Manx Road Club) and the Southern 100 Motorcycle Club. In addition to sponsoring other smaller events, Manx Telecom also donates annually to local causes through the company’s “It’s Our Community” and “Giving Back” schemes.