This Code of Practice is a guide which we hope you will find useful when you need information or if you need assistance with your Manx Telecom retail services. It sets out the standards of service we aim to achieve and the methods of dealing fairly with any issues you may raise.
The Code is published by Manx Telecom Trading Ltd after discussions with both the Isle of Man Communications Commission and the Isle of Man Office of Fair Trading. Its issue is a condition of our operating licence which came into effect on 1 January 2004. The Code does not take away any of your legal rights and does not form part of any contract.
The products and services we describe may not always be available, and we may amend them and the prices we charge from time to time.
Although this Code relates essentially to the Isle of Man services provided by Manx Telecom, its principles are accepted for the UK, international and maritime services provided.
Generally in this Code Manx Telecom Trading Ltd is referred to as “Manx Telecom,” “We” or “Us” and our customers as “You.”