Notice of Changes to Fibre Broadband Speeds & Annual Inflationary Price Changes Effective 1 September 2026

From 1st September 2026, two changes are taking effect:

• We are significantly increasing the maximum speeds of a range of Fibre Broadband Services
• Applying our annual inflationary price change of 3% to all Fixed, Mobile, Broadband and SIP tariffs, with fixed call charge rates to all destinations increasing by 1p or 3.0%, whichever is greater

Faster Fibre Broadband, Automatically

We are significantly increasing the speed of Fibre Broadband Services (see Table below). You don’t need to do anything to enjoy this speed uplift however, if you are out of contract and choose to renew, your home hub will be upgraded to support these higher speeds, with new Nokia extenders included. Another change to fibre is our approach to installation, with a dedicated home support team on hand to help optimise your in-home Wi-Fi.

Existing Speed	New Speed	Change
Fibre 1000	Fibre 1000	No change
Fibre 500	Fibre 700	40% increase
Fibre 200	Fibre 400	100% increase
Fibre 100	Fibre 200	100% increase
Fibre 40	Fibre 40	No change - withdrawn
Fibre 30	Fibre 100	233% increase
Fibre 20	Fibre 20	No change - withdrawn

 

To support this change, effective 1st September 2026 we will also be amending the naming conventions for all Fibre tariff product name to display the new maximum fibre speed applied – see table below for examples of existing and new fibre tariff product names.

Existing Name	New Name	Notes
Fibre 500	Fibre 700	Current Sale Service
Future Ready Wi-Fi 500 Mbps	Future Ready Wi-Fi 700 Mbps	Withdrawn from new Supply
Future Ready Fibre 100 Mbps – Boosted to 200 Mbps	Future Ready Fibre 100 Mbps – Boosted to 400 Mbps	Withdrawn from new Supply
First Class Wi-Fi 500 Mbps	First Class Wi-Fi 700 Mbps	Withdrawn from new Supply
MegaFast Fibre Broadband	MegaFast Fibre Broadband - 700 Mbps	Withdrawn from new Supply
Optimal Fibre 500 Mbps	Optimal Fibre 700 Mbps	Withdrawn from new Supply

 

Annual Inflationary Price Changes

Each year we review our prices in line with inflation on the Isle of Man. From 1 September 2026, this means a 3.0% inflationary increase, less than the annual average Retail Price Index (RPI) for the 12 months to May 2026, as reported in the Isle of Man Government Inflation report for May 2026. This increase will be applied to the tariffs listed below. This increase is set below the current rate of inflation on the Island, and we’ll continue to honour your current price until 31 August 2026. We know an inflationary price change is never welcome news and we have made every effort to keep this increase to a minimum and will continue to honour our current prices up to 31st August 2026.

A summary of the 3.0% or specific tariff increases that apply, excluding VAT, from the 1st of September 26 are as follows:

• Fixed line rentals will increase by 3.0%
• All call setup charges increase from 24p to 25p, this applies to Talk Over Fibre, Talk Only, and SIP/VoIP tariffs
• Fixed call charge rates to all destinations increase by 1p or 3.0% whichever is greater
• All current and legacy broadband tariffs (Copper xDSL and Fibre FTTP) will increase by 3.0%
• All current and legacy mobile tariffs, also mobile out of bundle call, data and SMS charges
• All SIP services including Intelligent Voice and Teams tariff rentals and services will increase by 3.0%
• Paper billing charges will increase by £0.50 to £4.50, please note a free e-Bill option continues to be available
• Enhanced Service Care Levels

What’s Not Affected

• Operator, Directory Enquiry and Information Services (e.g. Speaking Clock) are not impacted
• The UK operator portion of non-geographic fixed and usage-based services are not impacted
• Low User Choice tariff rental, our social inclusion tariff, is not impacted
• Inclusive call periods are not impacted
• Router deferred payment and rental charges are not impacted

Your Right to Cancel

Because these inflationary increases may materially disadvantage some customers, our Telecommunications Licence gives you the right to cancel the affected part of your agreement. Full details of our obligations are set out in our Consumer General Terms & Conditions, clause 39.

This applies if you are within your minimum contract term and end your agreement before the contract end date as a result of this change. You can do so without an early termination charge. You can cancel your affected contract up to and including 30th September 2026. Charges will be backdated to 1st September 2026, the date on which the new rates applied.

If you have questions relating to these changes and would like a member of our team to review your account please contact our Customer Services team on 624 624, visit our store on Strand Street, Douglas or email [email protected]

Larger print versions of the following tables are available at Manx Telecom Headquarters, IOM Business Park, Braddan, The Manx Telecom Shop in Strand Street, Douglas and online at www.manxtelecom.com/news