Broadband Migration Authorisation code (MAC)

Broadband Migration Authorisation Code (MAC)

This page provides information to those who wish to move their Broadband service between Service Providers.

What is a MAC?

The Migration Authorisation Code (MAC) process has been designed with the agreement of the Isle of Man Communications Commission and local Service Providers to ensure that there is sufficient customer consent when migrating Broadband service and also to ensure that, when migrating, any disruption to service is kept to a minimum.

I wish to move my broadband service to Manx Telecom

To move your broadband service to Manx Telecom please contact our sales team on 624 624, email  or call in to our Strand Street store in Douglas.

I wish to move my broadband service from Manx Telecom

On successful submission of the form we will post the MAC to your Manx Telecom billing address for the telephone number you enter. This letter will be posted out within 2 working days. You should then contact your new ISP and inform them of the MAC, they will then be able to process your request to move your broadband service.

How do I request a MAC?

To request your MAC follow the below link:

Request Migration Authorisation Code