Mail Device Settings



To further enhance security on the email platform, please update the settings on your devices by following the information below.

Please note, this does not impact customers accessing emails via our webmail platform or those that are already using secure settings. It will only impact devices connecting to via email clients such as Apple Mail, Outlook, Windows Live, Thunderbird or similar.

What are SSL and TLS? SSL/TLS provides data encryption, data integrity, and authentication of your email during the transmission of data between your computer and the email server

Why do I need to enable SSL/TLS on my mail client? Checking mail without using SSL means anyone with a device on the same network can potentially eavesdrop on your communications. 

If you don't encrypt your connection to the mail server, it will send your username and password in cleartext on the network. An eavesdropper would then be able to log in to your mail account and send/receive email using your identity.

What if you use the same user name and password on other accounts? When sending a message:

  • How do you know that no one has read the message?
  • How do you know that no one has changed the message?

The solution? enable SSL/TLS on your devices and use password authentication.

What do I need to do?

For each device you use an email client to access your mail, please follow the relevant guides to ensure your settings are correct. 

Required settings

  1. Devices need to be set to Use SSL / TLS, with authentication set to Password.
  2. The incoming mail server needs to be set to Port 993 (IMAP) or 995 (POP3)
  3. SMTP/Outgoing Mail Server needs to be set to Port 465
  4. If prompted for the SMTP (Simple Mail Transfer Protocol), use

Every device and mail client is different, so we have created a series of guides:


What are IMAP and POP3?

IMAP and POP3 are ways of accessing emails stored on a mail server. You can configure your email software to access emails from your email account using either IMAP or POP3. We recommend IMAP. Let us explain why.

IMAP (Internet Message Access Protocol) emails remain on the server, which means that when using IMAP on your devices, you view the master copy of your email that is stored on the server. This means that you can access your mail from any of your devices including webmail – even at the same time.

  • Each of your devices that you use to access your email is keeping itself synchronised with what is stored on the server. So if you delete an email is deleted or marked as “read” on one device – then that change will be reflected on all of your devices.
  • Folders can be created on the server to better manage the messages. The folders will be visible across all devices you use.
  • Sent messages are also saved in the sent folder, allowing you to view sent emails from any computer or device.
  • The server saves the status of an email (for example to read, reply, etc.). This allows you to see the status of your mail from any computer or device.
  • Initially, only the header (sender, date, subject) of an email is loaded in the preview area of your device. You can decide whether you want to download the complete email message, by opening the email on your device.
  • You won't lose your emails if your mobile device or PC is destroyed or stolen.

POP3  does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread. It is the best option for a single computer.

Please note, if you choose to swap to IMAP to be able to view your mailbox from any device, please be aware, that any mail previously marked as read/deleted/replied to will be delivered to your mailbox. 

We do not recommend setting up your mail account using IMAP and POP3 on different devices.