We set our own high standards, but we don’t stop at that. We are committed to external validation of our services by holding a number of demanding certifications.

ISO 9001:2015 Quality Standard

Manx Telecom is fully committed to maintaining registration to the International Quality Standard ISO 9001:2015 and realising the business benefits that come about through registration. The system and processes that are currently in place have evolved on an ongoing basis since our first certification in 1994 and are firmly embedded into company operations.

This extensive assessment of our business management processes has been a key enabler and driver of continuous improvement within Manx Telecom. We are assessed by an external assessor every six months and have maintained continuous compliance. We were one of the first companies in the Isle of Man to be awarded this certification.

Quality Policy - 'Manx Telecom is committed to comply with the requirements and continual improvement of our business management system in the interest of our customers.’

ISO 27001:2013 Information Security Standard

All Manx Telecom buildings are covered by our certification, including our Douglas North and Greenhill Data Centres. BS ISO/IEC 27001:2013 is the most rigorous security standard anywhere in the World.

Manx Telecom’s certification covers all of our data centre service operations, managed service platforms, IP connectivity, global solutions products, fixed, broadband & mobile networks, access networks, all our buildings & associated services, provision and repair services. In addition it also includes corporate IT services, HR, procurement, customer accounts and finance. We have held ISO 27001 since 2004.

ISO 14001:2004 Environmental Standard

This certification takes into account every aspect of Manx Telecom’s operations and aims to manage, control, and reduce the impact of the business on the environment. Manx Telecom was one of the first companies in the Isle of Man to be certified to BS EN ISO 14001:2004 which we have held since 2004.

Accuracy - BABT

We were the world’s first telecoms operator to gain British Approvals Board of Telecommunications (BABT) approval for the accuracy of our billing across fixed, mobile, and broadband.  This means that our customers can have confidence that our billing processes and systems are produced and supported to the highest standards.  Manx Telecom remains the only telecommunications provider on the Isle of Man to be BABT approved.  It is also the only telecommunications company in the world to have attained BABT approval for all billing aspects across every area of its business.

Payment Protection

We provide fully outsourced managed data centre platforms to a range of customers that are required to be compliant with this standard and are audited annually. It is the world’s most advanced and most stringent security standard for online payment processors.  PCI DSS is the “gold standard” for protecting customer account data. 

Staff dealing with sensitive data, or involved in the security or resilience of our systems, are required to submit to regular security vetting processes.