Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  Wednesday 29th November - Emergency work CHG0056679
  Emergency work is required to replace faulty hardware and resolve the fibre issue in Laxey (INC0224821).
  The change will cause a brief outage for fibre customers in the area

  We apologise for any inconvenience this may cause while we carry out this essential work.

   

  Wednesday 29th November - INC0224821

  Manx Telecom are aware of an issue affecting a small number of Fibre Broadband customers in the Ballacannell Estate area of Laxey. Affected customers may experience some disruption to Broadband service until this has been resolved.

  We apologise for any inconvenience this may cause. If you require any further information, please contact our Customer Experience Team on 624624 quoting INC0224821

   

  Saturday 2nd December 2023 - CHG0056519

   

  Manx Telecom engineers will be performing essential maintenance on our Ebiz shared hosting platform.

   

  Customers may experience a brief service disruption during the maintenance window.

   

  Maintenance window:

  Planned start date/time: 02/12/2023 10:00

  Planned end date/time:  02/12/2023 14:00

   

  If you have any further questions regarding this essential maintenance, please contact our Customer Experience Team on 624624 quoting the change reference.

   

   

  Tuesday 5th December 2023 - CHG0056587

   

  Manx Utilities will be carrying out maintenance in the Ballakissack Farm / School Lane area of Santon.

  
  No impact is expected to the Manx Telecom Broadband DSL services as our site will be on battery backup for the duration of the maintenance window.

   

  Maintenance window:

  Planned start date/time: 05/12/2023 09:30

  Planned end date/time:  05/12/2023 11:30

   

  If you have any further questions regarding this essential maintenance, please contact our Customer Experience Team on 624624 quoting the change reference.

• Mobile

  We are pleased to report that there are no issues on our Mobile network.

  Do you need help or support with your mobile? If the answer is yes; then please use the following link to our mobile support page:

  Mobile Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Fixed Line

  We are pleased to report that there are no issues on our Fixed Line network.

  Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

  Fixed Line Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault