Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  We are pleased to report that there are no issues on our Broadband network.

  Do you need help or support with your broadband? If the answer is yes; then please use the following link to our fixed line support page:

  Broadband Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Mobile

  We are pleased to report that there are no issues on our Mobile network.

  Do you need help or support with your mobile? If the answer is yes; then please use the following link to our mobile support page:

  Mobile Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Fixed Line

  Monday 30th June - CHG0062454

  Engineers will be performing essential maintenance on our Fixed line network in Andreas, Kirk Michael, Laxey, Marown, Ramsey, Sulby and the surrounding areas.

  Affected customers will experience a loss of service for up to 5 minutes during the maintenance window.

  Maintenance window: 22:00 30/06/2025 - 04:00 01/07/2025

  We apologise for any inconvenience caused. 

   

  Tuesday 1st July - CHG0062440

  Engineers will be performing essential maintenance on our Fixed line network in Peel, Port Erin, St Johns and the surrounding areas.

  Affected customers will experience a loss of service for up to 5 minutes during the maintenance window.

  Maintenance window: 22:00 01/07/2025 - 04:00 02/07/2025

  We apologise for any inconvenience caused. 

   

  Wednesday 2nd July - CHG0062442

  Engineers will be performing essential maintenance on our Fixed line network in Douglas, Onchan and the surrounding areas.

  Affected customers will experience a loss of service for up to 5 minutes during the maintenance window.

  Maintenance window: 22:00 02/07/2025 - 04:00 03/07/2025

  We apologise for any inconvenience caused. 

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault