Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  We are pleased to report that there are no issues on our Broadband network.

  Do you need help or support with your broadband? If the answer is yes; then please use the following link to our fixed line support page:

  Broadband Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Mobile  

  Friday 21^st November - CHG0064284

  Manx Telecom engineers will be carrying out essential maintenance on the Mobile Network during the weekend of 21st November.

  We do not anticipate any impact to customer services during this activity. However, in the unlikely event of any disruption, customers may need to restart their mobile devices.

  All work is scheduled to be completed by Monday 24th November at 08:00.

  Thank you for your understanding as we work to maintain and improve the reliability of our network.

  Maintenance window:

  Start: 21/11/2025 17:00

  End: 24/11/2025 08:00

   

  Friday 28^th November - CHG0064360

  Engineers will be performing essential maintenance on the mobile network, no service disruption is expected during the maintenance window.

  Maintenance window:

  Start: 28/11/2025 17:00

  End: 05/12/2025 16:00

• Fixed Line

  Wednesday 26^th November - CHG0064343

  Engineers will be performing essential maintenance to the fixed line network.

  During this work customers will loose fixed line services for a period of up to 10 minutes while the new hardware is fitted and brought into service.

  Customers in the Douglas Central area will be affected by this work.

  Maintenance window:

  Start: 26/11/2025 22:00

  End: 27/11/2025 00:00

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault