Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  We are pleased to report that there are no issues on our Broadband network.

  Do you need help or support with your broadband? If the answer is yes; then please use the following link to our fixed line support page:

  Broadband Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Mobile  

  Friday 16th January - CHG0064733

  Manx Telecom engineers will be carrying out essential maintenance on the mobile network over the weekend of 16th January.

  We do not anticipate any impact to customers during this work. However, in the unlikely event of any issues, customers may need to restart (power cycle) their mobile device.

   

  Tuesday 20th January - CHG0064800

  Manx Telecom will be performing maintenance on our MMS platform.
  
  Mobile customers may experience a delay in sending or receiving MMS during the maintenance window.
  
  Maintenance window: 20/01/2026 22:00 – 21/01/2026 04:00
  
  We apologise for any inconvenience caused.

• Fixed Line

  Saturday 12th January - INC0231755

  We are actively investigating a problem causing payment transactions from POTS (Fixed) lines via 625625 to fail.
  Please rest assured that our team is working hard to resolve this as quickly as possible. Payments made from mobile lines are not impacted and continue to work as normal.
  
  Apologies for any inconvenience caused, we will update you with further information as soon as we can and hope to get this resolved shortly.

   

  Tuesday 20th January - CHG0064803

  Manx Telecom will be performing essential maintenance on our Fixed Line network.

  Customers in Douglas Central and surrounding areas will experience a loss of service for up to 10 minutes within the maintenance window.

  Maintenance window: 20/01/2026 22:00 – 21/01/2026 00:01

  We apologise for any inconvenience this may cause.

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault