Fibre Broadband FAQs

▼ I can see the exchange/cab from my house, why do I have to wait so long for fibre?

Again, it depends on which route the spine is rolled out and how this is determined by a team of experienced planners who have knowledge of each area and the existing infrastructure in place. While it may seem some areas are by-passed it is this availability of infrastructure that will determine the route the fibre will take.

To complete the whole plan, we have 6 main hubs with 21 spines required to achieve the plan. To date, 7 have been completed and another 14 are required.

How fibre is planned and deployed

▼ I live in a built-up area, why does a rural area get FTTP before me?

The time and effort required to deliver fibre to different areas will vary due to a number of factors, including existing infrastructure. There are 21 fibre spines being rolled out from 6 main hubs around the island. As the density of housing in any given area is a key factor, it is often quicker to reach some of the rural areas than it is to reach the more densely populated areas such as Douglas & Onchan.

To date, 7 fibre spines have been completed with another 14 required.

▼ My copper broadband performs well, why should I change?

Copper services are more prone to fault conditions which could impact your service. A lot of these conditions, such as water ingress are not an issue for fibre-based services.

▼ I live in a block of flats and I’m the only one who wants FTTP?

We would like to offer the services to everyone, including everyone in flats. We have recently reduced the percentage of residents required for a fibre install to proceed from 50% of occupants, down to 25% to help with this.

▼ How will I connect fibre to my home?

Once the new fibre has been installed and commissioned in your area, you will be able to place an order to upgrade your service to fibre broadband. You will be informed by post when the new service is ready to order.

Full details about the fibre installation process and what you can expect can be found here.

This is a new network and as such it may require additional work to connect it to your premise. We’ve created a short video to explain the installation process:

▼ My broadband is poor now! Will I have to wait 4 years to be able to access fibre?

If your existing broadband is poor at the moment, please speak to our team and we will work with you to help improve your broadband experience where we can. We have also created an additional guide and video to help you optimise the performance of WiFi within your own home or business.

Getting the most from home WiFi

▼ My property is located in an intervention area, what does this mean for me?

Given the diverse nature of the Isle of Man’s landscape and the remote nature of some of the properties, it would be some time before they would be passed by new fibre broadband infrastructure. The Department for Enterprise has partnered with Manx Telecom to ensure that all properties on the Island have access to high-speed broadband services in a reasonable timeframe. If your property is located in an intervention area it means that new high-speed internet services will now be installed where in the past there would be no planned commercial network.

▼ What areas does the National Broadband Scheme Cover?

Given the nature of the Island, there are rural and ultra-rural premises in all areas across the Island.  The scheme therefore covers multiple areas across the Island in every parish.

There are around 41,000 premises on the Island and the Department for Enterprise will be providing funding to reach 12,345 of them which would not, under normal circumstances, be considered commercially viable. Manx Telecom, as the government's preferred supplier, will be delivering the new fibre network past the remaining premises.

▼ Why full fibre?

Full fibre is optic fibre cable connected all the way to your premises, not just the nearest green cabinet that is capable of delivering gigabit-capable broadband speed. Fibre optic cable is the most reliable way of delivering high-speed broadband connectivity.

A gigabit is the same as 1,000 megabits, so it’s a big leap forward in connection speeds that will benefit users into the future, whether at home or work.

Gigabit-capable means that the connection can handle speeds of 1,000 Megabits per second but users only sign up to speeds they can afford or require. As demand increases, users can choose the option to pay for more speed if needed.

▼ Why will it take so long to complete fibre to my property?

Rolling fibre broadband out around the Island is a huge undertaking. It requires delivering fibre cables to around 41,000 properties. In many cases ducts are not available to use and new infrastructure is required to lay the cable and connect directly to homes. We have greatly increased the number of engineers working on our fibre rollout to deliver the future of connectivity within a realistic, yet challenging time frame.

▼ How can I find out more about NBP & fibre on the IOM?

You can find more information on the National Broadband Plan on the Department for Enterprise website.