Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.
We will be carrying out planned maintenance on our mobile network between Monday 25th January and Tuesday 26th January.
This is phase one of three which will be completed over the coming weeks.
On 26th January there will be a period between 00:00 and 03:00 where 2G service will be briefly interrupted. Devices that rely on the 2G frequency will not work during the system reboot which is not expected to last more than five minutes. Our 3G and 4G networks will not be affected.
For help please contact us on 624624 or message us on our social channels and quote NSN reference 10800. Our customer services team is available to help you Monday-Saturday 8am-6pm; Saturday 9am-6pm; Sunday 10am-5pm.
We will be carrying out planned maintenance on our mobile network between Tuesday 26th January and Wednesday 27th January.
This is phase two of three which will be completed over the coming weeks.
On 27th January there will be a period between 00:00 and 03:00 where 3G service will be briefly interrupted. Devices that rely on the 3G frequency will not work during the system reboot which is not expected to last more than three minutes. Our 4G network will not be affected.
For help please contact us on 624624 or message us on our social channels and quote NSN reference 10804. Our customer services team is available to help you Monday-Saturday 8am-6pm; Saturday 9am-6pm; Sunday 10am-5pm.
We will be carrying out planned maintenance on our mobile network between Monday 1st February and Tuesday 2nd February.
This is phase three of three which will be completed over the coming weeks.
On 1st February there will be a period between 00:00 and 03:00 where 3G service will be briefly interrupted. Devices that rely on the 3G frequency will not work during the system reboot which is not expected to last more than three minutes. Our 4G network will not be affected.
For help please contact us on 624624 or message us on our social channels and quote NSN reference 10805. Our customer services team is available to help you Monday-Saturday 8am-6pm; Saturday 9am-6pm; Sunday 10am-5pm.
We are pleased to report that there are no issues on our fixed network.
Do you need help or support using your fixed line? If the answer is yes; then please use the following link to our fixed line support page:
http://www.manxtelecom.com/support/fixed-line
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
We are pleased to report that there are no issues on our internet and broadband services.
Do you need help or support using your broadband service? If the answer is yes; then please use the following link to our broadband support page:
http://www.manxtelecom.com/support/internet-and-email/broadband
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
http://www.manxtelecom.com/support/report-a-fault
We are pleased to report that there are no issues on our ManxNet Mail platform.
If you are experiencing any issues using this service please contact our Service Centre on 624624 who will be pleased to help you.
Alternatively, useful tips and more information on our ManxNet Mail service can be found here
http://www.manxtelecom.com/support/internet-and-email/email/helpful-tips
We are pleased to report that there are no network issues on our voicemail service.
If you are experiencing any issues using this service, please contact our helpdesk on 624624 who will be pleased to assist you.
Alternatively, more information on our voicemail service can be found at http://www.manxtelecom.com/support/voicemail/voicemail-faq-s
