Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  Friday 19th May - CHG0065959

  Manx Telecom will be performing maintenance on the Broadband network.

  Customers in the Douglas, Mount Murray, Port St Mary, Onchan, Port Soderick, Santon and Union Mills areas may experience a loss of service for up to 30 minutes in the maintenance window.

  Maintenance window: 19/05 23:00 - 20/05 04:00 

  We apologise for any inconvenience caused. 

   

• Mobile

  Tuesday 19th May - CHG0065942

  Manx Telecom will be performing maintenance on our MMS platform.

  Mobile customers may experience a delay in sending or receiving MMS during the maintenance window.

  Maintenance window: 19/05/2026 14:00 – 20/05/2026 06:00

  We apologise for any inconvenience caused.

   

  Wednesday 20th May - CHG0065978

  Manx Telecom will be performing maintenance to our Mobile Network.

  Prepay Top-ups and balance queries will be unavailable for 30 minutes during the maintenance window. 

  Maintenance window: 20/05/2026 21:30 – 20/05/2026 23:59

  We apologise for any inconvenience caused. 

• Fixed Line

  We are pleased to report that there are no issues on our Fixed Line network.

  Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

  Fixed Line Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault