Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

   

  Tuesday 5^th August - INC0230817

  We are currently aware of an issue affecting some fibre broadband services in the Kirk Michael area. Our engineering teams are actively investigating. We appreciate your patience as we work to identify and resolve the root cause.

   

  CHG0062975

  Engineers will be replacing a Telegraph pole at Mount Bradda Douglas, because of this there will be a minor service disruption to customers who are connected via the existing pole while they are migrated over to the new infrastructure. The service disruption should be no longer than 30-minutes.

  Maintenance Window:

  08/08/2025 08:00 to 08/08/2025 16:15

   

  Do you need help or support with your broadband? If the answer is yes; then please use the following link to our fixed line support page:

  Broadband Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Mobile

  We are pleased to report that there are no issues on our Mobile network.

  Do you need help or support with your mobile? If the answer is yes; then please use the following link to our mobile support page:

  Mobile Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Fixed Line

  CHG0062975

  Engineers will be replacing a Telegraph pole at Mount Bradda Douglas, because of this there will be a minor service disruption to customers who are connected via the existing pole while they are migrated over to the new infrastructure. The service disruption should be no longer than 30-minutes.

  Maintenance Window:

  08/08/2025 08:00 to 08/08/2025 16:15

   

  Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

  Fixed Line Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624624, or report a fault via the following link:

  Report a fault