Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.
We are pleased to report that there are no issues on our mobile network.
Do you need help or support using your mobile? If the answer is yes; then please use the following link to our mobile support page:
http://www.manxtelecom.com/support/mobile
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
We are pleased to report that there are no issues on our fixed network.
Do you need help or support using your fixed line? If the answer is yes; then please use the following link to our fixed line support page:
http://www.manxtelecom.com/support/fixed-line
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
Tuesday 21st September 2021
Engineers will be performing an upgrade on the Broadband network that will result in a router restart for some customers in the Douglas North area (Grandstand area, Wyborn Drive area, Summerhill area & Onchan Village). In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider
Maintenance window: 21/09/2021 23:30 - 22/09/2021 08:00
We apologise for any inconvenience this may cause.
For further broadband migration programme details, please visit manxtelecom.com/nbn and check our social channels. During normal working hours our customer service teams are here for you at our Strand Street store and on 624624. Customer services are open Mon-Fri 9am-7.30pm; Sat 9am-6pm; Sun – closed. Our shop opens Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm. Please quote MT Internal reference CHG0048111
Tuesday 21st September 2021
Engineers will be performing an upgrade on the Broadband network that will result in a router restart for some customers in the Ramsey area. In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider.
Maintenance window: 21/09/2021 23:30 - 22/09/2021 08:00
We apologise for any inconvenience this may cause.
For further broadband migration programme details, please visit manxtelecom.com/nbn and check our social channels. During normal working hours our customer service teams are here for you at our Strand Street store and on 624624. Customer services are open Mon-Fri 9am-7.30pm; Sat 9am-6pm; Sun – closed. Our shop opens Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm. Please quote MT Internal reference CHG0048112
Monday 27th September 2021
Engineers will be performing an upgrade on the Broadband network that will result in a router restart for some customers in the areas of Anagh Coar, Baldrine, Copse Hill, Donkey Fields, Hawarden Avenue, Princess Road, Pulrose, Stevenson Way, Strang Road, Spring Valley, Westminster Drive, York Road and Douglas Central (Lower Douglas, Alexander Drive area, Derby Road area, Victoria Road area & Douglas Promenade). In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider
Maintenance window: 27/09/2021 23:30 - 28/09/2021 08:00
For further broadband migration programme details, please visit manxtelecom.com/nbn and check our social channels. During normal working hours our customer service teams are here for you at our Strand Street store and on 624624. Customer services are open Mon-Fri 9am-7.30pm; Sat 9am-6pm; Sun – closed. Our shop opens Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm. Please quote MT Internal reference CHG0048229
Wednesday 29th September 2021
Engineers will be performing an upgrade on the Broadband network that will result in a router restart for some customers in the areas of Braddan Bridge/Peel Road, Bayr Cam, Ballacottier, Century Court, Douglas Head Apartments, Empress Apartments, Farmhill, Head Road, Marlborough Court, Millennium Court, Victoria Crescent, Piccadilly Court, Point Apartments, Palace View Terrace, Queens Apartments, Quay West Apartments, Riverside Apartments, Saddlestone, Snugborough Avenue, Spectrum Apartments, Strang Close, Santon and Douglas Central (Lower Douglas, Alexander Drive area, Derby Road area, Victoria Road area & Douglas Promenade). In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider
Maintenance window: 29/09/2021 23:30 - 30/09/2021 08:00
For further broadband migration programme details, please visit manxtelecom.com/nbn and check our social channels. During normal working hours our customer service teams are here for you at our Strand Street store and on 624624. Customer services are open Mon-Fri 9am-7.30pm; Sat 9am-6pm; Sun – closed. Our shop opens Mon/Weds/Thurs/Fri/Sat 9am-5.30pm; Tues 10am-5.30pm; Sun 12pm-4pm. Please quote MT Internal reference CHG0048231
We are pleased to report that there are no issues with ManxNet Mail.
If you are experiencing any issues using this service please contact our Service Centre on 624624 who will be pleased to help you.
Alternatively, useful tips and more information on the ManxNet Mail service can be found here
We are pleased to report that there are no network issues on our Voice Mail service.
If you are experiencing any issues using this service please contact our Service Centre on 624 624 who will be please to help you.
Alternatively, more information on our voicemail service can be found http://www.manxtelecom.com/support/voicemail/voicemail-faq-s
