Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on those service. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.
We are pleased to report that there are no issues on our mobile network.
Do you need help or support using your mobile? If the answer is yes; then please use the following link to our mobile support page:
http://www.manxtelecom.com/support/mobile
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
http://www.manxtelecom.com/support/report-a-fault
Wednesday 3rd June 2020 23:00
Manx Telecom are aware of a fault affecting a small number of fixed line customers in the Central Douglas area. The affected customers may experience call failures from their fixed line (broadband and mobile services are unaffected)
Engineers will be working to resolve this during daylight hours tomorrow.
We apologise for any inconvenience this may cause. If you have any further questions please contact our Customer Experience Team and quote NSN 10158
Thursday 4th June 2020
Manx Telecom will be performing essential maintenance affecting 72 fixed line and DSL subscribers in Peel.
During the maintenance window the affected subscribers will experience a loss of fixed line and DSL services for up to 10 minutes.
Maintenance window: 04/06/2020 08:00 to 05/06/2020 16:00
We apologise for any inconvenience this may cause.
For further information on this essential maintenance, please contact our Customer Experience Team on 624624 quoting NSN 10152.
Monday 8th June 2020
Manx Telecom will be performing essential maintenance affecting 167 Fibre subscribers in Castletown.
During the maintenance window the affected subscribers will experience a loss of Fibre services for up to 10 minutes.
Maintenance window: 08/06/2020 04:00 to 08/06/2020 16:00
We apologise for any inconvenience this may cause.
For further information on this essential maintenance, please contact our Customer Experience Team on 624624 quoting NSN 10154
Wednesday 10th June 2020
Manx Telecom will be performing essential maintenance affecting 329 Fibre subscribers in Peel.
During the maintenance window the affected subscribers will experience a loss of Fibre services for up to 10 minutes.
Maintenance window: 10/06/2020 04:00 to 10/06/2020 16:00
We apologise for any inconvenience this may cause.
For further information on this essential maintenance, please contact our Customer Experience Team on 624624 quoting NSN 10155
Sunday 24th May 2020
Manx Telecom's vendor for the Manx.net mail platform are currently investigating an intermittent issue, which is causing slow performance for some mailboxes.
We apologise for any inconvenience this may cause. If you require any further information, please contact our Customer Experience Team on 624624 and quote NSN 10137
We are pleased to report that there are no network issues on our voicemail service.
If you are experiencing any issues using this service, please contact our helpdesk on 624 624 who will be pleased to assist you.
Alternatively, more information on our voicemail service can be found at http://www.manxtelecom.com/support/voicemail/voicemail-faq-s
