Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.
We are pleased to report that there are no issues on our mobile network.
Do you need help or support using your mobile? If the answer is yes; then please use the following link to our mobile support page:
http://www.manxtelecom.com/support/mobile
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
We are pleased to report that there are no issues on our fixed network.
Do you need help or support using your fixed line? If the answer is yes; then please use the following link to our fixed line support page:
http://www.manxtelecom.com/support/fixed-line
If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our helpdesk on 624 624, or report a fault via the following link:
Wednesday 16th June - Wednesday 23rd June
Manx Telecom will be performing essential maintenance on the Fibre Network.
Fibre customers may experience a loss of service for up to 10 minutes during the maintenance window.
Maintenance window - 16/06/2021 01:00 – 23/06/2021 06:00
Maintenance will be conducted between 01:00 - 06:00 each night during the maintenance window.
We apologise for any inconvenience this may cause. If you require any further information, please contact our Customer Experience Team on 624624 quoting NSN 11177
We are pleased to report that there are no issues on our ManxNet Mail platform.
If you are experiencing any issues using this service please contact our Service Centre on 624624 who will be pleased to help you.
Alternatively, useful tips and more information on our ManxNet Mail service can be found here
https://www.manxtelecom.com/support/manx-net
We are pleased to report that there are no network issues on our Voice Mail service.
If you are experiencing any issues using this service please contact our Service Centre on 624 624 who will be please to help you.
Alternatively, more information on our voicemail service can be found http://www.manxtelecom.com/support/voicemail/voicemail-faq-s
